BDC Representative
Seth Wadley Ford Lincoln Mercury
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Utilized consultative selling skills to identify key trends.
- Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Contributed to team success by consistently meeting or exceeding individual performance goals.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
- Ensured adherence to industry regulations and dealership policies throughout all customer interactions.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Identified and executed appropriate strategies for business success.
- Implemented effective time management strategies to maximize productivity while maintaining a high level of attention to detail.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Improved overall team morale by actively contributing to a positive work environment and supporting colleagues when needed.
- Expanded clientele base with targeted prospecting efforts to identify potential customers in the market area.
- Increased lead generation by conducting thorough market research and targeted outreach efforts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
