Jill Wood
Altoona,AL
Summary
Professional with extensive background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs in a fast paced environment. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
Business and Practice Manager
Snead Pharmacy
09.1999 - Current
- Supervises team of 8+ pharmacy personnel.
- Facilitates communication between staff members, fostering collaborative work environment that improves overall team performance.
- Evaluates practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Ensures compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Ensures compliance with third party contractors as well as federal Medicare and Medicaid guidelines.
- Responsible for up to date credentialing, accreditations, continuing education and licensure renewals.
- Established and maintains effective communication with staff, patients, local physicians and community organizations to promote high quality patient care.
- Recruits, hires and trains all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Assesses processes and procedures, complying with OSHA, ADA and HIPAA regulations.
- Created, implemented and maintains organizational policies and procedures.
- Oversees and maintains accounts receivable
- Develops strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as immunization clinics and pharmacy presence at town festivals offering blood pressure, blood sugar and wellness checks as well as providing information and resources on healthy living.
- Established and maintains the pharmacy's social media presence and spearheads promotional offerings.
- Addresses all patient and team member concerns promptly and professionally, demonstrates empathy and excellent problem-solving skills in resolving all issues.
- Improved pharmacy revenue through effective inventory management, strategic cost reductions and identifying new areas of services for pharmacy growth.
- Skilled at working independently and collaboratively in a team and within a fast paced environment.
- Developed and implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Uses critical thinking to identify problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - Health And Hospital Administration
Auburn University
Auburn, AL01-1999
Skills
- Facility Management and Oversight
- Personnel Recruitment, Hiring and Training
- Staff Management and Development
- Workflow Efficiency
- Personnel Scheduling and Operations
- Regulatory Compliance
- Emergency Readiness
- Accreditation Coordination and Credentialing
- Bookkeeping and Accounts Receivable
- Critical Thinking in Problem Identification and Solving
- Inventory Control and Quality Assurance
Timeline
Business and Practice Manager
Snead Pharmacy
09.1999 - Current
Bachelor of Arts - Health And Hospital Administration
Auburn University
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