Jill Wright
Summary
With a proven track record at TNG, I leveraged my SQL proficiency and analytical mindset to develop custom reports, enhancing decision-making and business efficiency. My ability to communicate complex data insights clearly has driven substantial business improvements, showcasing my blend of technical expertise and effective communication skills. Professional Reporting Analyst with proven ability to transform complex data into actionable insights. Adept at utilizing analytical tools and software to drive data-driven decision-making. Strong focus on collaboration and adaptability, ensuring seamless teamwork and reliable results. Known for analytical thinking, problem-solving, and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Reporting Analyst (Layoff)
TNG
05.2024 - 09.2024
- Created BDR for reporting processes
- Designed 2 reports using MS Access
- Also ran reports related to purchased status for my department
- Created visuals of volume and cost for purchasing
- Learned purchasing and created visuals for a year review and designed to 3 BDR specs and 3 runnable reports with run environments
- Developed custom reports to address specific business needs and support decision-making processes.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
- Prepared documentation for business analysts and updated client data.
IT Support Specialist -Hybrid
412 Food Rescue
03.2023 - 11.2023
- Provided support with issues from login to app product concerns for the Food Rescue Hero App partners
- Created monthly support statistic slides for the department records, JIRA, and Slack
- Provided engineering with support data for sprint reviews
- Obtained a 3.9-4.8 satisfaction rate from customers during my support period
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Data Analyst
Technology Rediscovery
03.2021 - 03.2022
- Worked on building database modifications with triggering
- Performed initial analysis on a database patch modification measurement program
- Executed unit testing of database modifications for a municipal system
- Designing SQL triggering for a municipal project
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Product Expert
Klaviyo
03.2021 - 03.2022
- Trained to gain a solid knowledge of the Klaviyo platform
- Provided product support for Klaviyo customers via email, chat, and phone
- Communicated resolutions to questions for both technical and non-technical users
- Diagnosed software issues and utilizing escalation of customer complaints with current processes
- Provide support & guidance on non-technical related questions related to other functional areas
- Communicate effectively with all Klaviyo customers and Klaviyo teams
- Provide customers with technical and business-related support
- Established strong relationships with clients, providing prompt support and guidance on any product-related concerns or inquiries.
- Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
- Championed new initiatives from ideation through implementation resulting in expansion into untapped markets and increased sales figures.
- Improved overall product quality by implementing rigorous testing procedures and addressing identified issues promptly.
Data Specialist (Remote)
DEBS
07.2020 - 02.2021
- Creates customer reports for business clients
- Analyzes conversion data for input into the system
- Ensures weekly data updates are processed and effectively models relations for all reporting
- Enhances reports and participates in weekly departmental and operational meetings to determine future system enhancements, and managed tasks in ASANA
- Executes key data processing activities to provide timely and accurate corporate reporting
- Maintained files, records, and chronologies of entry activities.
- Analyzed large volumes of raw data to identify trends, patterns, and insights that informed strategic planning initiatives.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Shareholder Engagement Specialist (Project Based Temp Work)
Innisfree
04.2020 - 12.2020
- Provides outstanding customer service communicating with stockholders of record to supply voting services for Annual/Special Shareholder meetings, answer questions, and general assistance
- Analyzes business systems for membership and utilizes information in interacting with stockholders and employees
Sr. Business Analyst
Celerity-Highmark
12.2018 - 03.2019
- Delivered reporting and business analysis expertise participating in weekly Scrum meetings and documenting user stories for projects
- Designed and validated SSRS reports, documented Analysis SQL Cubes, and designed training material for Self-Service BI community training
- Carried out key efforts in authoring documentation for a major enterprise subsystem
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
BI Documentation Specialist
OfficeTeam-PCNA
07.2017 - 10.2018
- Provided business analysis and reporting expertise for SDLC projects and report development work
- Attended weekly Scrum meetings and documented user stories in the project management system
- Built process flows, created BI development requirements templates, and other related documentation
- Coordinated with teams and assembled training documentation on SSRS, Cubes, and TOAD to aid management in supplying self-service education for the BI community
- Executed full end-to-end testing on all SSRS reports
- Achieved excellent results in project tasks for data projects and training efforts for the BI community
- Created information architecture to format content and method of distribution.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Coordinated with external vendors to acquire necessary documentation for product integration, expediting project timelines.
- Provided staff training and mentorship in preparing communication content for different media outlets.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
Business Analyst
Consult USA-PNC
09.2012 - 11.2012
- Served as key project team member supporting a bank transactional processing project
- Enabled Joint Application Development sessions by authoring notes, documenting the project analysis, and creating transaction mapping documentation
- Successfully facilitated creation of business and system requirements for high profile financial services project
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Generated ad-hoc reports to evaluate specific business requirements.
Reporting Analyst
Kelly Services-Merck/Sanofi
07.2011 - 11.2011
- Developed reports per business requirements in Excel and MS Access, generated periodic (daily, weekly, monthly) healthcare reports (Excel, Cognos, Oracle, MS Access), and created customer invoices for medical products delivered using Oracle and COGNOS
- Took part in weekly customer service meetings, responded to customer inquiries (phone / email), transmitted certifications, and communicated reporting data to healthcare professional organizations
- Worked on the research royalty system normalization
- Supplied outstanding and high-quality reports and furnished superior assistance to clients
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Used [Software] to generate required reports and optimize query creation.
- Streamlined report generation process for improved efficiency and faster delivery.
- Prepared monthly ad hoc reporting in alignment with client needs.
- Developed custom reports to address specific business needs and support decision-making processes.
Education
No Degree - Data Analytics Certification
CCAC North Campus
Pittsburgh PA06-2021
Bachelor of Science - Commerce And Engineering Minor MCIS
Drexel University
Philadelphia, PA06-1988
Skills
- Microsoft Excel
- Data Validation
- Analytical mindset
- SQL Proficiency
- Data Integrity
- Report automation
- Python Programming
- Data Analysis
- Data Modeling
- Report Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Certification
Data Analytics Certification
Timeline
Reporting Analyst (Layoff)
TNG
05.2024 - 09.2024
IT Support Specialist -Hybrid
412 Food Rescue
03.2023 - 11.2023
Data Analyst
Technology Rediscovery
03.2021 - 03.2022
Product Expert
Klaviyo
03.2021 - 03.2022
Data Specialist (Remote)
DEBS
07.2020 - 02.2021
Shareholder Engagement Specialist (Project Based Temp Work)
Innisfree
04.2020 - 12.2020
Sr. Business Analyst
Celerity-Highmark
12.2018 - 03.2019
BI Documentation Specialist
OfficeTeam-PCNA
07.2017 - 10.2018
Business Analyst
Consult USA-PNC
09.2012 - 11.2012
Reporting Analyst
Kelly Services-Merck/Sanofi
07.2011 - 11.2011
Data Analytics Certification
No Degree - Data Analytics Certification
CCAC North Campus
Bachelor of Science - Commerce And Engineering Minor MCIS
Drexel University
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