Jill Yavorsky Palmer
Fort Myers,USA
Summary
Dynamic Executive Director with a proven track record at the American Red Cross, adept in Salesforce and community engagement. Spearheaded innovative programs, enhancing veteran services and raising vital funds for disaster response. Exceptional leadership and strategic planning skills drive mission success across diverse teams and initiatives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Director
American Red Cross
Fort Myers/Naples/Sebring, USA
01.2017 - Current
- Company Overview: Florida Gulf Coast to Heartland Chapter. Website: https://www.redcross.org
- Serves as an ambassador of the Red Cross in the community supporting a team of staff and volunteers serving more than 1.3 mission residents across a five-county geography.
- Serves as the Co-Chair of the inaugural Leadership SECAR Committee; responsible for the program development, management, and implementation of an academy to maximize leadership potential.
- Developed the first-in-the nation Veteran Visitation Program in collaboration with Service to the Armed Forces and Lee Health; an innovative program to bring Red Cross services to the veteran community within a civilian hospital.
- Recruits, develops, and manages a chapter board of directors to effectively mobilize mission support and resources; supervising four board committees influencing diversity, equity, & inclusion initiatives; board development; philanthropy; and mission support.
- Serves as the South Florida subject matter expert to develop resources and programs, implement initiatives, and support the Elected Officials Liaison Network supporting disaster responses locally and across the country.
- Develops and supervises Community Volunteer Leaders to serve as support of the Executive Director role in assigned territories.
- Manages a portfolio of strategic relationships with local elected officials and key community leaders and stakeholders to ensure capacity to achieve mission goals.
- Contributes to service delivery planning, goal alignment, partner engagement, and communications planning.
- Collaborates across internal stakeholders to share information and promote teamwork.
- Directed the daily operations to ensure a successful Centennial Celebration & Gala; exceeding the fundraising goal and raising over $300k to purchase vital fleet and fund local disaster response.
- Deployed to support humanitarian disaster response operations in North Florida and Louisiana as an Elective Official Liaison as well as serving as the chapter executive following the impact of Hurricane Irma in Southwest Florida.
- Florida Gulf Coast to Heartland Chapter. Website: https://www.redcross.org
Director Volunteer Services, Auxiliary Development and Arts in Healthcare
Lee Health
Fort Myers, USA
01.2014 - 01.2017
- Company Overview: Formerly Lee Memorial Health System. Website: https://www.leehealth.org
- Responsible for identifying, developing, and executing programs to align with the system’s strategic plan and department performance improvement goals.
- Responsible for the recruitment, development, coaching, recognition, and retention of three hospital volunteer programs; overseeing the efforts more than 2,000 volunteers and 8 paid direct reports.
- Responsible for the development and monitoring of five department operating budgets to meet established financial standards.
- Responsible for the project management of system-wide volunteer management software conversion; collaborating across multiple departments including Information Systems, Finance, Executive Leadership, Human Resources, and Volunteer Services.
- Responsible for the project management and development of all volunteer programs within 'America’s Newest Children’s Hospital'– Golisano Children’s Hospital of Southwest Florida.
- Responsible the development and oversight of all volunteer needs for five grand opening events; developing and managing community tours; and volunteer recruitment, staffing, and training; customer service.
- Served as the key communicator to executive leadership, representing staff and program activity.
- Directed the daily operations and long-range planning of the Volunteer Resources department.
- Developed and facilitated the orientation and training of new volunteers.
- Directed the daily operations and strategic initiatives of the Lee Memorial Auxiliary, overseeing the development of fundraising goals and allocation of over $400,000 in annual donations.
- Served as ex-officio member and liaison to the Lee Memorial Auxiliary Board. Provided guidance and support to the Board, including Board of Directors, Executive Committee, auxiliary businesses and fundraising chairs.
- Directed the daily operations and annual planning of the system-wide Arts in Healthcare and Art by the disABLEd programs and fundraising activities.
- Interviewed, hired, evaluated performance, assessed competency, and coached department staff direct-reports and volunteer leaders.
- Established and maintained vital community partnerships.
- Formerly Lee Memorial Health System. Website: https://www.leehealth.org
Director Volunteer Services and Arts in Healthcare
Lee Memorial Health System
Fort Myers, USA
01.2010 - 01.2014
- Company Overview: Website: https://www.leememorial.org
- Website: https://www.leememorial.org
Director Volunteer Services
Lee Memorial Health System
Fort Myers, USA
01.2007 - 01.2010
- Company Overview: Website: https://www.leememorial.org
- Website: https://www.leememorial.org
Coordinator Volunteer Services
Lee Memorial Health System
Fort Myers, USA
01.2002 - 01.2007
- Company Overview: Website: https://www.leememorial.org
- Website: https://www.leememorial.org
Comprehensive Outpatient and Rehabilitation Facility (CORF) Administrator
Outreach Programs, Inc.
Naples, USA
01.2001 - 01.2002
- Company Overview: Website:
- Responsible for the daily operation and administration of the Medicare certified CORF.
- Responsible for the project development and implementation of the CMS state certification requirements.
- Served as the key communicator to senior management, representing staff and program activity.
- Monitored all mechanisms required for licensure and accreditation.
- Facilitated monthly team conferences and reviews of professional personnel, infection control and prevention, and utilization review meetings with facility medical director and key staff.
- Prepared documentation and reports as directed by the governing body and outlined by CMS state certification requirements.
- Conducted monthly review of protocols, policies, and procedures to ensure compliance.
- Conducted utilization review and quality assurance of medical records for accuracy and compliance.
- Website:
Research and Program Analyst; Department of Institutional Advancement
Florida Southwestern State College
Fort Myers, USA
01.2000 - 01.2001
- Company Overview: Formerly Edison Community College. Website: https://www.fsw.edu
- Prepared analysis and conducted research in support of college program reviews.
- Organized a five-county Public Services Forum involving fire, EMS, sheriff, and police top-officials to review and develop a new course program.
- Served on the Task Force for development of community college baccalaureate degrees.
- Collected, verified, organized, maintained, and presented information necessary to meet College reporting needs and accreditation requirements.
- Developed, administered and analyzed internal and external surveys in preparation for new program consideration and SACS re-accreditation.
- Developed, published, and distributed an annual Fact Book containing college program statistics and demographics that served as a reference guide for the community, faculty, staff, and administration.
- Formerly Edison Community College. Website: https://www.fsw.edu
Education
Master of Science - Health Science, Health Services Administration
University of Central Florida
Orlando, FLCertificate - Gerontology
University of Central Florida
Orlando, FLSkills
- Salesforce
- Microsoft Office Suite
- PowerPoint
- Excel
- Word
- Publisher
- Outlook
- Teams
- Salesforce
- PowerBI
- Volunteer Connection
- Workday
- Vsys One Volunteer Management Software
- Volunteer Works
- Social media platforms
Certification
- Diversity, Equity and Inclusion in the Workplace Certificate, University of South Florida Muma College of Business
- Leadership SECAR, Co-Chair, Program Development
- Certified Director of Volunteer Services, Florida Association of Directors of Volunteer Services
- Ongoing professional development
Recognition
Sally Sitta Commitment to Excellence in Volunteer Administration (CEVA), Florida Association of Directors of Volunteer Services
Community Organizations
- Community Cooperative, Soup Kitchen volunteer
- United Way of Lee, Hendry, Glades & Okeechobee, Allocations Team Member
- Florida Association of Directors of Volunteers, Emeritus Member; Former, Board of Directors; Corresponding Secretary and Newsletter Editor
- American Red Cross, Florida’s Southern Gulf Chapter, Board of Directors; Former Chair, Volunteer Engagement & Mission Capacity Committee
- Foundation for Lee County Public Schools; Former, Golden Apple Selection Committee
Timeline
Executive Director
American Red Cross
01.2017 - Current
Director Volunteer Services, Auxiliary Development and Arts in Healthcare
Lee Health
01.2014 - 01.2017
Director Volunteer Services and Arts in Healthcare
Lee Memorial Health System
01.2010 - 01.2014
Director Volunteer Services
Lee Memorial Health System
01.2007 - 01.2010
Coordinator Volunteer Services
Lee Memorial Health System
01.2002 - 01.2007
Comprehensive Outpatient and Rehabilitation Facility (CORF) Administrator
Outreach Programs, Inc.
01.2001 - 01.2002
Research and Program Analyst; Department of Institutional Advancement
Florida Southwestern State College
01.2000 - 01.2001
Master of Science - Health Science, Health Services Administration
University of Central Florida
Certificate - Gerontology
University of Central Florida
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