Jill York
McAlpin
Summary
Dynamic and detail-oriented professional with extensive experience as a 911 Public Safety Telecommunicator at Madison County Sheriffs Office. Proven expertise in emergency response coordination and data entry accuracy, ensuring effective multi-agency communication. Recognized for exceptional stress management skills and delivering pre-arrival instructions in critical situations, enhancing public safety outcomes.
Overview
43
43
years of professional experience
Work History
911 Public Safety Telecommunicator
Madison County Sheriffs Office
Madison
08.2024 - 07.2025
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Conducted warrant inquiries and entered wanted persons into law enforcement databases.
- Ensured that necessary equipment was available and operational at all times through regular testing and maintenance activities.
- Reviewed reports submitted by responding units for accuracy prior to entry into the computer aided dispatch system.
- Notified proper authorities in response to hazardous material spills or other environmental emergencies.
- Served as a liaison between the public safety agency and other government entities such as utility companies or road departments.
- Initiated contact with medical facilities regarding patient transport status or requests for additional resources when needed.
- Maintained records of all calls received including time of call, type of incident reported, location of incident.
- Provided technical support to field personnel when needed by troubleshooting radio issues or other communication problems.
- Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Monitored radio communications between field units and dispatchers.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Worked closely with supervisors and managers to ensure efficient operations within the communications center.
- Retrieved archived recordings of 911 calls for use in investigations or criminal proceedings.
- Coordinated communication among multiple agencies during large scale incidents or disasters requiring a unified command structure.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Assistant Store Manager
Leslie's Pool Supplies
Palm Harbor
03.2023 - 03.2024
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coordinated with vendors to secure product availability at competitive prices.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Supervised cash handling processes to ensure accuracy of transactions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Postal Assistant
United States Post Office
Seminole
10.2022 - 01.2023
- Sorted, bundled and distributed incoming mail.
- Assembled boxes and packages to ensure secure transportation of goods.
- Performed manual sorting of letters into specific categories based on size, shape, weight, or destination address code.
- Monitored stock levels of postage stamps, envelopes, packaging materials.
- Inspected packages for proper labeling and documentation prior to mailing.
- Provided assistance in the loading and unloading of trucks carrying parcels for delivery or pick-up.
- Organized outgoing mail according to destination post office codes.
- Verified addresses on packages before delivery.
- Used handheld scanners to key in data for packages.
- Operated forklifts and other heavy equipment to move large items and containers.
- Operated mail processing equipment and manually sorted mail.
- Handled undeliverable mail in accordance with established procedures.
911 Emergency Dispatcher
regional communications
Largo
04.2022 - 10.2022
- Screened incoming calls for accuracy and completeness of information provided.
- Researched prior calls when requested by law enforcement or other agencies involved in an investigation.
- Provided pre-arrival instructions to callers in need of medical, fire, or police assistance.
- Responded quickly and calmly during high stress situations.
- Gathered pertinent information from the caller including location, type of emergency, and any other necessary details.
- Assessed the nature of each incident and dispatched appropriate personnel and equipment accordingly.
- Routed non-emergency requests to the appropriate departments or resources.
- Maintained accurate records of all calls received and actions taken.
- Verified that proper protocols were followed during dispatch process.
- Answered incoming 911 calls and provided appropriate assistance to callers.
- Communicated with dispatchers regarding status of calls and response times.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Owner
Cold Brook Equestrian ctr
Hampden
09.1998 - 11.2021
- Managed daily operations of business, including hiring and training staff.
- Monitored performance of personnel against goals set forth by the company.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Reviewed legal documents related to business operations.
- Provided direction and guidance to employees.
- Organized events such as trade shows and conferences.
- Developed policies and procedures for the organization.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Managed the daily care of multiple horses in the barn including feeding, watering, turn out, in, cleaning stalls, paddocks and administering medications as needed.
- Demonstrated correct riding form for a variety of disciplines such as show jumping, dressage, cross-country, western pleasure, barrel racing.
- Performed minor repairs around the barn such as replacing broken fence boards or tightening loose screws.
- Developed individualized lesson plans for each student based on their experience level and goals.
- Trained horses to respond to verbal commands and body language.
- Scheduled appointments with veterinarians for routine check ups or emergency visits when necessary.
- Ensured safety protocols were followed at all times during lessons and other activities involving horses.
- Responded quickly to any emergencies or injuries that occurred in the barn or during lessons and rides.
- Provided guidance to new volunteers regarding basic horsemanship skills such as grooming and tacking up.
- Monitored rider safety, discussing helmets, whips, boots and saddles.
Dispatcher
Pinellas County Sheriff's Office Explorer Post #900
Largo
04.1994 - 09.1998
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Received and dispatched calls for emergency services.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Advised personnel about accidents, weather conditions or other hazards.
- Utilized computer-aided dispatch system to log incidents and assign resources accordingly.
- Assessed incoming 911 calls and deployed appropriate emergency response personnel.
- Monitored multiple radio channels for transmissions from police, fire, and EMS units.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Advanced EMT
SUNSTAR
Largo
01.1983 - 01.1994
- Administered medications according to established protocols.
- Worked closely with other healthcare professionals in order to coordinate patient care plans.
- Transported patients to hospitals or other medical facilities in accordance with protocols.
- Participated in continuing education courses to stay up-to-date on current practices.
- Communicated with dispatchers to ensure appropriate response times for calls.
- Maintained patient records and wrote detailed reports on treatments provided.
- Performed daily equipment checks and restocked supplies as necessary.
- Utilized advanced airway management techniques such as endotracheal intubation when required.
- Provided initial care for emergency situations, such as administering oxygen, splinting fractures and providing basic life support.
- Assessed and treated patients with a wide range of medical conditions, including cardiac arrests and trauma.
- Monitored vital signs including pulse rate, respiration rate, temperature, blood pressure and oxygen saturation levels.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Documented patient condition and treatment to facilitate plan of care.
Education
High School Diploma -
Hampden Academy
Hampden, ME06-1983
Some College (No Degree) - EMS
EMVTI
Bangor, MESome College (No Degree) - EMS
St Pete College
St Petersburg, FLSkills
- Computer aided dispatch
- Emergency response coordination
- Data entry accuracy
- Radio communication
- Call assessment
- Hazardous material response
- Pre-arrival instructions
- Multi-agency communication
- Customer service
- Stress management
- Record management
- Attention to detail
References
References available upon request.
Timeline
911 Public Safety Telecommunicator
Madison County Sheriffs Office
08.2024 - 07.2025
Assistant Store Manager
Leslie's Pool Supplies
03.2023 - 03.2024
Postal Assistant
United States Post Office
10.2022 - 01.2023
911 Emergency Dispatcher
regional communications
04.2022 - 10.2022
Owner
Cold Brook Equestrian ctr
09.1998 - 11.2021
Dispatcher
Pinellas County Sheriff's Office Explorer Post #900
04.1994 - 09.1998
Advanced EMT
SUNSTAR
01.1983 - 01.1994
High School Diploma -
Hampden Academy
Some College (No Degree) - EMS
EMVTI
Some College (No Degree) - EMS
St Pete College
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