JILLAINE NICKS
AUGUSTA,WI
Summary
Experienced clinical nurse with a strong record of autonomy, accountability, and collaborative practice across hospital and clinic settings. Skilled in mentoring peers, supporting onboarding, and driving process improvements that enhance efficiency and patient outcomes. Well-versed in regulatory compliance, interdisciplinary coordination, and clear communication. Currently pursuing a master’s in nursing with a leadership focus, aiming to transition frontline experience into a role centered on developing staff, standardizing operations, and supporting excellence in education and program management.
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Nurse
Mayo Clinic Health Systems
Eau Claire, WI
09.2020 - Current
- Independent decision-making: Manage patient care in an autonomous practice setting, demonstrating sound clinical judgement and accountability in complex situations
- Stakeholder communication: Collaborate with patients, families, interdisciplinary teams, and community partners to coordinate care and ensure clear, compassionate communication
- Process improvement: Identify workflow gaps in patient education and follow-up, implementing streamlined care processes to improve outcomes and efficiency
- Documentation accuracy: Maintain detailed and legally compliant clinical records to ensure data integrity and support continuity of care
- Customer service mindset: Deliver high-quality, patient-centered care by addressing concerns, answering questions, and ensuring a positive care experience
- Adaptability in dynamic environments: Balance multiple patient needs while responding quickly to urgent clinical issues in a fast-paced healthcare setting
- Change management and innovation: Adapt to new clinical guidelines, technologies, and charting systems while supporting smooth transitions for both patients and staff
LPN/CMA
Mayo Clinic Health Systems
Eau Claire, WI
06.2015 - 09.2020
- Scheduling coordination: Managed both patient appointments and provider/staff schedules to maximize clinic efficiency and ensure smooth daily operations
- Workflow management: Delegated tasks to clinical staff, prioritizing duties to meet patient care needs and maintain timely service delivery
- Administrative oversight: Ordered and maintained medial supplies while tracking usage to support cost-effective inventory management
- Communication hub: Acted as the central contact for patients, providers, and team members, fielding inquires and resolving scheduling or workflow conflicts
- Process improvement: Identified gaps in scheduling and clinic flow, recommending and implementing changes that reduced delays and improved patient satisfaction
- Team collaboration: Supported multiple providers across disciplines, facilitating coordination of care and promoting a positive, efficient clinic environment
Surgery Scheduler
Oakleaf Surgical Hospital
Altoona, WI
02.2013 - 06.2015
- Complex scheduling oversight: Coordinated multiple operating room schedules across diverse specialties and providers, ensuring efficient use of resources and minimizing conflicts
- Resource allocation: Verified and arranged required surgical equipment and specialty instruments for each case, aligning resources with provider and patient needs
- Stakeholder communication: Collaborated with surgeons, anesthesiologists, nursing teams, and support staff to confirm readiness and resolve scheduling conflicts
- Data integrity and documentation: Maintained accurate and detailed OR schedules, case assignments, and equipment requests to support safe and compliant operations
- Cross-department collaboration: Worked with supply chain, sterile processing, and clinical staff to ensure smooth coordination across departments
- High-pressure adaptability: Managed frequent changes and urgent requests in a fast-paced OR environment, maintaining focus on patient safety and quality outcomes
Education
Master of Science - Nursing of Leadership in Health Care Systems
Grand Canyon University
06-2026
Bachelor of Science - Nursing
Viterbo University
08-2024
Associate - Nursing
Chippewa Valley Technical College
07-2020
Associate - Medical Assistant
Chippewa Valley Technical College
12-2009
Skills
- Detail-oriented
- Process improvement focused
- Team collaboration
- Independent and self-directed
- Strong written and oral communication
- Data integrity and documentation
- Direct patient care
- Strong clinical judgment
- Patient education and counseling
- Wound care
- Compassion and empathy
Certification
- Registered Nurse, State of Wisconsin License #256390-30 (compact license)
- Registered Nurse, State of Minnesota License #103823
- Basic Life Support (BLS), American Heart Association
Timeline
Registered Nurse
Mayo Clinic Health Systems
09.2020 - Current
LPN/CMA
Mayo Clinic Health Systems
06.2015 - 09.2020
Surgery Scheduler
Oakleaf Surgical Hospital
02.2013 - 06.2015
Bachelor of Science - Nursing
Viterbo University
Associate - Nursing
Chippewa Valley Technical College
Associate - Medical Assistant
Chippewa Valley Technical College
Master of Science - Nursing of Leadership in Health Care Systems
Grand Canyon University