Jillan Charlemagne
Fort Myers,FL
Summary
Patient advocacy professional equipped for impactful contributions. Skilled in navigating healthcare systems, resolving patient concerns, and ensuring optimal care coordination with an excellent billing and accounting background. Strong collaborator, adept at adapting to evolving needs and driving team success. Proficient in communication, conflict resolution, and empathy, bringing reliability and results to every situation.
Overview
2026
2026
years of professional experience
Work History
Patient Advocate
Ro
2025 - Current
- Assisted patients in navigating healthcare services and resources.
- Provided excellent customer service to patients.
- Facilitated communication between patients and medical teams.
- Resolved patient inquiries promptly, enhancing overall satisfaction.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Assisted in the management of prior authorizations for weight management patients.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Contacted pharmacies to assist patients with non-clinical prescription needs or issues.
- Piloted new efforts that expanded retention opportunities or optimized operations.
Accounts Receivable and Billing Specialist
KnowBe4
2023 - 2024
- Processed incoming payments and applied to customer accounts accurately.
- Generated and distributed monthly billing statements to clients promptly.
- Assisted in resolving discrepancies in billing and payment records efficiently.
- Maintained updated customer account information within financial systems consistently.
- Collaborated with cross-functional teams to streamline invoicing processes effectively.
- Monitored accounts receivable aging reports to identify outstanding payments regularly.
- Provided exceptional customer service by addressing inquiries related to invoices and payments professionally.
- Developed customized reports that provided insightful analysis of accounts receivable trends and performance metrics for management review.
Billing Specialist
NeoGenomics
2018 - 2025
- Processed billing transactions accurately, ensuring timely invoicing and payment collection.
- Resolved discrepancies in billing statements through detailed analysis and communication with clients.
- Maintained comprehensive records of customer accounts using billing software systems.
- Collaborated with cross-functional teams to streamline billing processes and improve efficiency.
- Monitored account aging reports to identify overdue payments and initiate follow-up actions.
- Provided support to customers regarding billing inquiries, enhancing overall satisfaction levels.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Education
Bachelor of Science - Health Administration
Florida Gulf Coast University
Fort Myers, FL12-2017
Skills
- Proactive problem-solving
- Healthcare navigation
- Database coordination
- Proficient in Salesforce,Zendesk,Netsuite,HubSpot,MS Office
- Interdepartmental cooperation
- Medical billing
- Customer service
- HIPAA compliance
- Data entry
- Conflict resolution
Timeline
Patient Advocate
Ro
2025 - Current
Accounts Receivable and Billing Specialist
KnowBe4
2023 - 2024
Billing Specialist
NeoGenomics
2018 - 2025
Bachelor of Science - Health Administration
Florida Gulf Coast University