Jillana Henderson
Certified nursing assistant/customer service representative
Orlando,FL
Summary
Compassionate Certified Nursing Assistant with extensive experience at Advent Healthcare Center, skilled in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through effective communication and support. Recognized for maintaining HIPAA compliance while providing exceptional care and fostering trust with patients and families.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Advent Healthcare Center/solaris Heathcare Center
09.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Patient Care Coordinator
United Healthcare Group
02.2022 - 10.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Reimbursement Specialist/data Entry
CareMetx
09.2021 - 01.2022
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
Technical Support Representative
Asurion
08.2018 - 07.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Insurance Verification Specialist
Alliance RX
10.2017 - 06.2018
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Biller/collector
CVS Healthcare
12.2015 - 09.2017
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Para- Transit Dispatcher
MV Transportation Services
03.2011 - 01.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Mail Order Pharmacy Technician
Walgreens
09.2010 - 04.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Cashier/order Taker
Hilton Worldwide Corporation
12.2009 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Collections Agent
AT&T Mobility
02.2009 - 12.2009
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Benefits Specialist
Spherion
09.2008 - 01.2009
- Resolved inquiries from plan participants regarding health and welfare benefits through telephone, email, and in-person interactions.
- Educated plan participants on available benefits options using clear, understandable terms.
- Assisted in resolving complex benefits issues, enhancing employee satisfaction and retention.
- Conducted training sessions for managers on current benefit offerings and policies to improve team support.
Education
Certification of Nursing - Certified Nursing Assistant
Cna Training Inc
Orlando, FL05.2007
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Basic life support
- Bedside manner
- Vital signs monitoring
- Dressing assistance
- Safety precautions
- Recording vital signs
- Electronic charting
- Compassionate caregiver
- Patient-focused care
- Mobility assistance
- Companionship and emotional support
- Documenting behaviors
- Feeding assistance
- Positioning patients
- End-of-life care
- Adaptable
- Patient lifting
- Transfer techniques
- Urinary catheter care
- Ambulation assistance
- Healthcare ethics
- Inpatient care
- Geriatric care
- Patient relationship building
- Responding to emergencies
- Transporting patients
- Supporting personal needs
- Maintaining privacy
- Colostomy care
- Trustworthy companion
- Complex Problem-solving
- Feeding assistance expert
- Patient management
- Specimen collection
- Light housekeeping
- Patient relations
- Condition monitoring
- Care plan implementation
- Observing responses
- Patient assessments
- Quality assurance
- Preparing meals
- Activity planning
Certification
CPR, AED
Timeline
Certified Nursing Assistant
Advent Healthcare Center/solaris Heathcare Center
09.2022 - Current
Patient Care Coordinator
United Healthcare Group
02.2022 - 10.2023
Reimbursement Specialist/data Entry
CareMetx
09.2021 - 01.2022
Technical Support Representative
Asurion
08.2018 - 07.2021
Insurance Verification Specialist
Alliance RX
10.2017 - 06.2018
Biller/collector
CVS Healthcare
12.2015 - 09.2017
Para- Transit Dispatcher
MV Transportation Services
03.2011 - 01.2015
Mail Order Pharmacy Technician
Walgreens
09.2010 - 04.2011
Cashier/order Taker
Hilton Worldwide Corporation
12.2009 - 08.2010
Collections Agent
AT&T Mobility
02.2009 - 12.2009
Benefits Specialist
Spherion
09.2008 - 01.2009
Certification of Nursing - Certified Nursing Assistant
Cna Training Inc
Similar Profiles
Connie EspadaConnie Espada
Certified Nursing Assistant at Advent Health Care Center (Solaris)Certified Nursing Assistant at Advent Health Care Center (Solaris)
Patricia Mary Evvie ThomasPatricia Mary Evvie Thomas
CNA at Plaza Heathcare And Rehabilitation CenterCNA at Plaza Heathcare And Rehabilitation Center
Dayanara MorenoDayanara Moreno
Assistant/Medical Receptionist at Heathcare CenterAssistant/Medical Receptionist at Heathcare Center
Estefanie CumbasEstefanie Cumbas
Spanish Instructor | Assistant Soccer Coach at Piedmont Academy, INCSpanish Instructor | Assistant Soccer Coach at Piedmont Academy, INC
Kendall RodriguezKendall Rodriguez
Babysitter at Erin VanNorstrandBabysitter at Erin VanNorstrand