Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jillayne Berg

Healthcare Informatics
Minneapolis,MN

Summary

Healthcare Informatics professional with 18+ years of proven experience. Accomplished employment history with measurable results in dynamic, fast-paced and highly matrixed environments. Technically astute with experience in health care, business processes and technology to include revenue cycle management. Establishes performance goals to meet efficiency levels, operational strategic goals, and quality assurance standards, thus providing a proven track record of meeting and surpassing goals.

Overview

21
21
years of professional experience
2
2
Certifications

Work History

Director, Informatics System Support

Optum
11.2021 - Current
  • Company Overview: Tenure at Optum began at Prospero Health, a start up focused on providing value based in-home medical care to the seriously ill. Prospero merged with Landmark Health and was acquired by Optum Home and Community Care Solutions in 2022.
  • Redesigned and implemented change management and process development methodology to ensure healthcare quality standards.
  • Collaborated with product owners to optimize system functionality, enhancing clinician performance and patient safety.
  • Established a robust User Acceptance Testing program with field clinicians and support staff, increasing deployment accuracy.
  • Deployed clinical tools to 1000+ providers, reducing hospital re-admissions and keeping seriously ill patients safe and comfortable at home.
  • Managed vendor relationships with more than 20 HIE vendors to provide critical patient information for longitudinal clinical teams to perform timely post discharge care.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Director, IT Operations Support

RAYUS Radiology
11.2019 - 10.2021
  • Company Overview: Multiple Positions held between Jan 2007 - Oct 2021 at CDI (Now Rayus Radiology). Rayus is a Nation-Wide Imaging Company consisting of over 120 freestanding outpatient-imaging locations and 150+ imaging mobile units.
  • Directed more than 25 system conversions between 2011 and 2021, ensuring seamless transitions and improved system functionality.
  • Led a team of 33 direct and indirect reports, fostering a collaborative environment and achieving operational excellence.
  • Head of all patient experience products and operation improvement initiatives, resulting in a more seamless experience for patients and staff.
  • Led cross-functional IT and Imaging support teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Onboarded 7 new hires in 8 months to rebuild the first level support department at the start of time in this position

Senior Manager, Business Process

RAYUS Radiology
11.2017 - 11.2019
  • Managed 3 teams focused on support, training, and process improvement.
  • Implemented strategic business systems for all organizational core business functions.
  • Balanced and defined software requirements to meet the needs of the company's strategic direction.
  • Identified organizational policies to include HIPAA, unique workflow, and compliance.
  • Collaborated with Business Development to meet initiative timelines.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.

Manager of Operations, Implementation and QA Support

RAYUS Radiology
04.2014 - 11.2017
  • Initiated and streamlined KPIs and reporting metrics process to create transparency, resulting in SLAs being met 99%+ on an annual basis.
  • Developed and managed a team of 9 employees.
  • Project lead on 10+ large application projects.
  • Streamlined workflows across 25 markets for new product development.
  • Constant review of clinics' business processes to configure applications based on changing needs.
  • Troubleshot workflow issues and create solutions for 40+ market leaders.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Senior Implementation and QA Specialist

RAYUS Radiology
11.2012 - 04.2014
  • Designed and implemented over 60 clinical system and operations conversions in a 15 month timeline while training via web-ex or in person on new implementations.
  • Created end user system and operations policies for acquisitions, new centers, and new hires.
  • Actively part of the employee performance evaluations leading to engagement in the development of performance improvement plans and/or disciplinary actions.
  • Experienced in agile environment while managing and refining difficult workflows.
  • Reduced software defects by efficiently identifying, documenting, and reporting issues to development teams.
  • Supported successful product launches by performing rigorous pre-release validation tests in close collaboration with development teams.

Project Manager, HL7 Integrations

RAYUS Radiology
07.2010 - 11.2012
  • Managed 18+ radiology electronic medical record systems integrations across 3 hospital partners.
  • Quality assurance and diagnosed system integration issues.
  • Subject matter expert for interface developers when HL7 constraints arose.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.

Operations Support Specialist

Rayus Radiology
01.2007 - 07.2010
  • Quality assurance for multiple software applications and software support.
  • Implemented countless software upgrades and hotfixes.
  • Triaged calls for IT Support, Field Service Engineers, and Imaging Services.

Nurses Assistant and Authorization Specialist

All-Care Home Health Care
02.2004 - 07.2006
  • Assisted nurses, medical social workers, and physical, occupational and speech therapists in patient care and record maintenance
  • Obtained authorizations and worked closely with intake department to provide quality patient care
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Education

Bachelor of Science - Marketing

Minnesota State University Moorhead
Moorhead, MN
08.1996 - 6 2000

Skills

Communication

Certification

Certified Scrum Master (CSM)

Timeline

Six Sigma Yellow Belt

02-2024

Director, Informatics System Support

Optum
11.2021 - Current

Certified Scrum Master (CSM)

09-2021

Director, IT Operations Support

RAYUS Radiology
11.2019 - 10.2021

Senior Manager, Business Process

RAYUS Radiology
11.2017 - 11.2019

Manager of Operations, Implementation and QA Support

RAYUS Radiology
04.2014 - 11.2017

Senior Implementation and QA Specialist

RAYUS Radiology
11.2012 - 04.2014

Project Manager, HL7 Integrations

RAYUS Radiology
07.2010 - 11.2012

Operations Support Specialist

Rayus Radiology
01.2007 - 07.2010

Nurses Assistant and Authorization Specialist

All-Care Home Health Care
02.2004 - 07.2006

Bachelor of Science - Marketing

Minnesota State University Moorhead
08.1996 - 6 2000

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Jillayne BergHealthcare Informatics