Jill Blackshear
Crane,TX
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
911 Communications Supervisor
City Of Crane Police Department
12.2004 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Reduced risks and emergency response issues by observing public safety field units.
- Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Coordinated resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
- Assisted callers in emergency situations with appropriate information and support.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Grocery Clerk
Porter's Thriftway
10.2004 - 03.2014
- Streamlined workflow processes to optimize overall efficiency within the grocery department.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to accurately process and record customer payments.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Facilitated price adjustments when necessary, resulting in improved accuracy at the point-of-sale system.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Imperial High School
Imperial, CA06.1995
Skills
- Emergency protocols
- Communications Training Officer (CTO)
- Computer Skills
- Cross-Departmental Teamwork
- Coaching and Mentoring
- Map reading skills
- Information Security
- Police and fire procedures
- Crisis Management
- Telephone Etiquette
- Call Records Maintenance
- Dispatch Coordination
- Radio Frequencies Monitoring
- Documentation
Certification
- PST - Public Safety Telecommunicator
- CPR
- Masters Telecommunications Certification
- Crisis Communications Certified
- Terminal Agency Coordinator (T.A.C)
- Communications Systems and Technology Certified
- Cultural Diversity Certified
- C.A.D (Computer Aided Dispatch) Certified
Volunteer
I have volunteered with C.A.S.A. (Court Appointed Special Advocate) off and on over the last 3 years.
Timeline
911 Communications Supervisor
City Of Crane Police Department
12.2004 - Current
Grocery Clerk
Porter's Thriftway
10.2004 - 03.2014
High School Diploma -
Imperial High School
- PST - Public Safety Telecommunicator
- CPR
- Masters Telecommunications Certification
- Crisis Communications Certified
- Terminal Agency Coordinator (T.A.C)
- Communications Systems and Technology Certified
- Cultural Diversity Certified
- C.A.D (Computer Aided Dispatch) Certified
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