Jillean Adorno
Port St Lucie,FL
Summary
Greatly enthusiastic and diligent professional with over 20 years of experience in client focused and administrative support positions. I have proven experience in building a team, team development, and managing multiple priorities.
Overview
22
22
years of professional experience
Work History
Counter Specialist
Trane Supply
08.2022 - Current
Exceptional customer service to clients, exceeding sales goals/quotas, generate new relationships while expanding existing client relationships, management and oversight of operational responsibilities.
Credit and Collections
Armellini Express Lines
06.2020 - Current
Drove continuous improvement initiatives in credit and collections processes, identifying opportunities for increased efficiency and effectiveness through data-driven analysis.
Customer Service Representative
Armellini Express Lines
04.2015 - 05.2020
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Senior Unemployment Insurance Clerk
State of NJ Department of Labor
08.2002 - 09.2014
Develop action plans unique to each associate for personal development, coaching of associates to encourage career/personal growth and knowledge, oversight of operational responsibilities for facility, generate innovative ways to improve customer experience while cultivating efficiency.
Education
Diploma -
Elizabeth High School
01.1999
Skills
- Active Listening
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Follow-up skills
- Critical Thinking
- Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Counter Specialist
Trane Supply
08.2022 - Current
Credit and Collections
Armellini Express Lines
06.2020 - Current
Customer Service Representative
Armellini Express Lines
04.2015 - 05.2020
Senior Unemployment Insurance Clerk
State of NJ Department of Labor
08.2002 - 09.2014
Diploma -
Elizabeth High School
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