Jill Estrada
Phoenix,AZ
Summary
Proven leader in hospitality, adept at multitasking and complex problem-solving, significantly enhanced customer satisfaction at Red Lobster Seafood through exceptional service and team coordination. Skilled in inventory and event management, showcasing a blend of strong customer service and operational efficiency. Demonstrates a reliable, outgoing personality, fostering loyalty and operational excellence.
Overview
27
27
years of professional experience
Work History
Bartender
Red Lobster Seafood
06.2001 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
Service Professional
Red Lobster Seafood
02.2008 - 03.2009
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Streamlined service processes, resulting in improved efficiency and productivity.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
Store Manager
Beyond the Beach
06.1999 - 06.2001
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Completed point of sale opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Event Staff Member
Long Beach State Athletics
02.1998 - 07.2000
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Greeted guests and welcomed patrons in support of company service policy.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
Education
Bachelor of Arts - Business Management
California State University, Long Beach
Long Beach, CA06-2003
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Complex Problem-solving
- Memory retention
- Hospitality service expertise
Languages
English
Native or Bilingual
Timeline
Service Professional
Red Lobster Seafood
02.2008 - 03.2009
Bartender
Red Lobster Seafood
06.2001 - Current
Store Manager
Beyond the Beach
06.1999 - 06.2001
Event Staff Member
Long Beach State Athletics
02.1998 - 07.2000
Bachelor of Arts - Business Management
California State University, Long Beach
Similar Profiles
Andre AgerAndre Ager
Server Shift Leader at Red Lobster SeafoodServer Shift Leader at Red Lobster Seafood
JAMES SRYGLERJAMES SRYGLER
Facility Director at Red Lobster Seafood RestaurantFacility Director at Red Lobster Seafood Restaurant
IRESH KACHEIRESH KACHE
Certified Restaurant Supervisor at Red Lobster SeafoodCertified Restaurant Supervisor at Red Lobster Seafood