Jilleen Guith
Fort Ripley,MN
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced with program management, coordination, and execution. Utilizes strategic planning and resource allocation to ensure project success. Track record of fostering team collaboration and maintaining high standards of quality and efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
38
38
years of professional experience
Work History
State Program Administrator Technical Specialist
State of Minnesota Department of Public Safety
06.2020 - Current
- Collaborated with external partners such as Deputy Registrar Offices as needed to execute projects efficiently within specified timelines successfully.
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
- Facilitated smooth communication between business partners by serving as a liaison between departments, promoting collaboration and information sharing.
- Provided exceptional customer service by addressing inquiries from business partners promptly and professionally.
- Continuously monitored progress toward stated goals while adjusting strategies accordingly based on changing circumstances or needs identified during audits.
- Ensured compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.
- Maintained and updated project related documents.
- Provided ongoing direction and leadership for program operations.
- Communicated regularly with business partners, updating on progress to build support for program.
- Monitored program performance to identify areas for improvement.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Deputy Registrar License Specialist
Morrison County DMV
11.1998 - 06.2020
- Oversaw data entry tasks, maintaining accurate collection of secured documents.
- Streamlined office processes by implementing new filing and record-keeping systems.
- Coordinated cross-functional teams during system upgrades or implementation projects, ensuring minimal disruption to office operations.
- Enhanced customer satisfaction with efficient handling of inquiries and concerns.
- Handled sensitive information discreetly, maintaining confidentiality of personal data at all times.
- Managed daily operations for the Registrar''s Office, ensuring a smooth workflow.
- Served as a liaison between the Registrar''s Office and the Department of Public Safety.
- Provided support during peak registration periods, managing high volumes of incoming requests efficiently.
- Enhanced overall efficiency within the Registrar''s Office by continually identifying opportunities for improvement in existing processes or procedures.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
Clerk Typist II
Morrison County Social Services
08.1987 - 11.1998
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Edited drafts created from speech recognition software.
- Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
- Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
- Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
- Corrected grammar, spelling, and syntax mistakes in case records.
- Strengthened internal communications within the department by acting as a liaison between staff members when necessary.
- Streamlined communication within the organization through timely responses to emails and phone calls.
- Preserved seamless operations during staff absences by stepping in to cover additional responsibilities as needed.
- Promoted a positive work environment through professional interactions with coworkers and supervisors alike.
- Improved overall productivity by efficiently prioritizing and completing assigned tasks in a timely manner.
- Enhanced office efficiency by performing accurate data entry and document processing tasks.
Education
Certificate of Completion For Word Processing - Word Processing/Clerical
St. Cloud Vocational School
St. Cloud, MN 05-1987
High School Diploma -
Little Falls Community High School
Little Falls, MN 05-1986
Skills
- Resource coordination
- Cross-functional coordination
- Strategic planning
- Relationship building
- Compliance management
- Group and individual instruction
- Financial management
- Program leadership
- Customer service experience
- Conflict resolution
- Training and development
- Task delegation
- Documentation and reporting
- Staff training
- Quality assurance
- Performance evaluation
- Regulatory compliance
- Business oversight
- Time management
- Attention to detail
- Microsoft office
- Goal setting
- Scheduling and calendar management
- Data retrieval systems
- Electronic filing systems
Timeline
State Program Administrator Technical Specialist
State of Minnesota Department of Public Safety
06.2020 - Current
Deputy Registrar License Specialist
Morrison County DMV
11.1998 - 06.2020
Clerk Typist II
Morrison County Social Services
08.1987 - 11.1998
Certificate of Completion For Word Processing - Word Processing/Clerical
St. Cloud Vocational School
High School Diploma -
Little Falls Community High School
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