Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline

Jillian Frakes

Deer Park,TX

Summary

With over 25 years of customer-facing experience, I have excelled as a DoD Pipeline Grant Program Coordinator, School-based Mentor/Volunteer, and Targeted Case Manager, demonstrating a strong ability to develop and implement strategic programs in educational and community settings. I have a proven track record of fostering partnerships with local businesses, schools, and community organizations to enhance program effectiveness and student success. I am committed to leveraging collaborative strategies to support workforce development, student mentoring, and academic achievement, showcasing a dedication to continuous improvement and community engagement. I take pride in being a conscientious professional with extensive experience advocating for the social and economic well-being of individuals and families. Strong communication and management skills and committed to inspiring community service.

Overview

5
5
years of professional experience

Work History

DoD Pipeline Program Coordinator

Cincinnate State Community And Technical College
06.2021 - 06.2023
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Facilitated programming by coordinating resources and deliverables between departments.

Success Academy Program Coordinator

Ft. Thomas ISD
06.2020 - 06.2021
  • Developed and implemented personalized learning plans for each student in the program, tailored to their unique needs, strengths, and learning styles, to ensure academic success and holistic development.
  • Managed mentorship program for students to provide additional support and guidance outside of the classroom, fostering a sense of community and belonging.
  • Evaluated the effectiveness of the program by analyzing student outcomes, feedback, and program metrics, and made data-driven recommendations for continuous improvement to ensure the program met the evolving needs of students and aligned with educational standards.
  • Established and maintained partnerships with community organizations and mental health professionals to provide additional support and resources for students facing behavioral and academic challenges in the program, ensuring a comprehensive network of assistance for student success and well-being.

Targeted Case Manager/Discharge Planning

Transitions Inc
07.2019 - 02.2020
  • Enhanced client well-being by developing personalized case management plans.
  • Established rapport with diverse client populations by demonstrating empathy and cultural competency in all interactions.
  • Promoted self-sufficiency among clients through skill-building activities focused on problem-solving, decision-making, and goalsetting.
  • Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
  • Collaborated with community partners to expand available services and resources for clients, fostering stronger support networks.
  • Educated clients on available resources and their rights within the system, empowering them to advocate for themselves effectively.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.

Targeted Case Manager

NECCO, Inc
05.2018 - 07.2019
  • Supported clients in developing independent living skills to enhance their overall quality of life and autonomy within the community.
  • Collaborated with local schools to create individualized education plans for clients, ensuring their academic success and facilitating a smooth transition between educational settings and services.
  • Collaborated with community organizations and local businesses to create internship and job placement opportunities for clients, helping them develop valuable skills and transition into sustainable employment, thereby enhancing their overall well-being and independence.
  • Conducted regular evaluations of community resources and services to identify gaps and opportunities for improvement, providing recommendations to enhance support for clients and optimize their access to necessary resources.
  • Developed personalized support plans for clients by conducting thorough assessments of their individual needs, preferences, and goals, ensuring a tailored approach to case management that maximizes client satisfaction and outcomes.

Education

Master of Science - Mental Health and Wellness

Grand Canyon University, Phoenix, AZ
02.2020

Bachelor of Science - Human Services and Addictions

Northern Kentucky University, Highland Heights, KY
12.2017
  • Extracurricular Activities: Lead Ambassador, Office of LGBTQIA+ Programs and Studies
  • Minor in Women's and Gender Studies

Associate of Science - Human Services

Gateway Community & Technical College Edgewood Campus, Erlanger, KY
12.2015

Skills

  • Client Advocacy
  • Community Outreach
  • Discharge Planning
  • Care Coordination
  • Crisis Intervention
  • Program Development
  • Office Administration
  • Project Coordination
  • Volunteer Management
  • Strategic Planning

Accomplishments

Volunteer Experiences:

  • While getting my associate's, I was part of a group of students who were involved in student retention and engagement. I organized an event offering the student body and the local community the opportunity to be tested for HIV, and assisted the Health Department to schedule counseling pending results. I also collaborated with the advisors and admins regarding setting up community outreach events, service learning opportunities, and volunteer opportunities.
  • While earning my bachelor's, I served as a Lead Ambassador for the college's Office of LGBTQ Programs and Services, and was tasked with developing and facilitating "Ally Zone" workshops to educate community members, first responders, college leadership, and medical professionals about the hurdles our community faces regarding barriers to treatment and the importance of everyone having a seat at the table. I was also tasked with training and mentoring new Ambassadors.
  • For many years I was fortunate to be a school-based mentor at a high school located in a low socioeconomic area. My students identified on the LGBTQIA+ spectrum, and it was an honor to see them find themselves and to help them move forward, learning to navigate the world post-high school.
  • At Transitions, I rallied local communities to donate clothing, shoes, clean bedding, and hygiene supplies for patients ready to make a clean start. It was called "The Go Bag Project" and if a patient completed the program, found a sober living house, scheduled their first IOP session, and had job interviews lined up, they would get a big duffel bag with 3 sets of clothing, a pair of shoes, undergarments and socks, clean bedding and a pillow, a clean towel, and hygiene supplies.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

DoD Pipeline Program Coordinator - Cincinnate State Community And Technical College
06.2021 - 06.2023
Success Academy Program Coordinator - Ft. Thomas ISD
06.2020 - 06.2021
Targeted Case Manager/Discharge Planning - Transitions Inc
07.2019 - 02.2020
Targeted Case Manager - NECCO, Inc
05.2018 - 07.2019
Grand Canyon University - Master of Science, Mental Health and Wellness
Northern Kentucky University - Bachelor of Science, Human Services and Addictions
Gateway Community & Technical College Edgewood Campus - Associate of Science, Human Services
Jillian Frakes