Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Jillian Adams

Canandaigua,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Guest Services Host

The Strong Museum
02.2022 - Current
  • Provided guidance on ticketing procedures to increase customer satisfaction.
  • Sold admission, processed payments, and issued tickets.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.

Intern

Cork Butter Museum
06.2023 - 06.2023


  • Collected, arranged, and input information into database system.
  • Assisted in group tours with colleagues, including touring school groups.
  • Took photographs of artifacts which were then used to create online 3D models.
  • Created and utilized information sheets to detail the artifacts which had not yet been catalogued.
  • Used various tools to mark objects with their respective artifact number.

Intern

Cork Public Museum
03.2023 - 04.2023
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Performed administrative duties and staff support tasks.
  • Completed research, compiled data, and assisted in timely reporting.
  • Recorded information pertaining to artifacts within the museum's collection.
  • Assisted in the moving of objects and construction of new exhibit spaces.

Non-Apparel Supervisor

TJX Companies
09.2020 - 02.2022
  • Maintained frequent visual presence on sales floor.
  • Supported team with customer service issues and returns.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored new sales associates to contribute to store's positive culture.
  • Led by example by role modeling department standards.

Teller

Reliant Community Credit Union
06.2018 - 03.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Educated customers on use of banking website and mobile apps.

Education

Master of Arts - Museum Studies

University College Cork
Cork, Ireland
03.2023

Bachelor of Arts - History

SUNY College At Geneseo
Geneseo, NY
12.2021

Skills

  • Attention to detail
  • Complaint handling
  • Interpersonal skills
  • Organizational skills
  • Strong empathy
  • Adaptability
  • Professionalism
  • Guest relations
  • Time management
  • Problem-solving abilities

Hobbies

Love reading, visiting museums, and researching new topics.

Timeline

Intern

Cork Butter Museum
06.2023 - 06.2023

Intern

Cork Public Museum
03.2023 - 04.2023

Guest Services Host

The Strong Museum
02.2022 - Current

Non-Apparel Supervisor

TJX Companies
09.2020 - 02.2022

Teller

Reliant Community Credit Union
06.2018 - 03.2020

Master of Arts - Museum Studies

University College Cork

Bachelor of Arts - History

SUNY College At Geneseo

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