Jillian A. Dorsey
Kissimmee,FL
Summary
Highly motivated and customer-focused professional seeking a challenging position to effectively utilize exceptional customer service and communication skills. Proven track record of delivering outstanding service and building strong client relationships. Dedicated to providing exceptional support and ensuring customer satisfaction. Committed to continuous improvement, thrives in fast-paced environments, and excels at problem-solving. Ready to contribute expertise in delivering exceptional customer experiences to drive business success.
Overview
23
23
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Kissimmee, FL
11.2022 - Current
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Security Receptionist
RIBI Security, Providence RI
Providence, RI
08.2012 - 04.2021
- Float to various sites
- Acclimate to new sites as they rotate
- Performed scheduling of routine checks at hourly intervals.
- Secure grounds
- Update security log
- Log events as they happen.
- Conducted verification of employee and visitor identification at entry and exit points.
- Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Coordinated with security team members to ensure seamless communication during emergency situations.
- Expedited event set-up by coordinating access requirements for vendors and event staff members effectively.
Service Coordinator
Harvard Law School Copy Center, Cambridge MA
Cambridge, MA
08.2010 - 12.2010
- Gathered reading materials as requested by Professors.
- Supplied additional reading resources to student readers.
- Compiled student roster for university postings around campus
- Assisted students with classroom reading material
Chef Assistant/Cashier
Chart Well, Boston MA
Boston, MA
02.2007 - 06.2009
- Executed various food preparation duties under Chef's guidance.
- Handled point-of-sale system for completing sales orders.
- Managed inventory on a daily basis.
Security Officer
Longwood Security, Brookline, MA
Brookline, MA
09.2006 - 12.2007
- Checked student and visitors ID's
- Ensured safety of facilities
- Dispatched calls to other officers
Sales Associate
GAP Outlet, Watertown, MA
Watertown, MA
02.2002 - 09.2006
- Replenished stock on a daily basis as needed
- Provided customer service at the register and on the sales floor
- Promoted GAP INC Store Credit Card
Education
High School Diploma - English
Jeremiah E Burke High School
Skills
- Dedicated Team Player
- Consistent Delivery of High-Quality Service
- Versatile in Varied Settings
- Office Software Expertise
Timeline
Security Officer
Allied Universal Security Services
11.2022 - Current
Security Receptionist
RIBI Security, Providence RI
08.2012 - 04.2021
Service Coordinator
Harvard Law School Copy Center, Cambridge MA
08.2010 - 12.2010
Chef Assistant/Cashier
Chart Well, Boston MA
02.2007 - 06.2009
Security Officer
Longwood Security, Brookline, MA
09.2006 - 12.2007
Sales Associate
GAP Outlet, Watertown, MA
02.2002 - 09.2006
High School Diploma - English
Jeremiah E Burke High School