Jillian Anderson

• As a Human Resource Coordinator with Sheetz, I have three main areas of responsibility.
• Recruiting: I oversee staffing for the entire district, which totals 8 stores, with 4 more coming in the next 2 years. I manage our recruiting application, ICIMS.
• I open job postings and requisitions as needed for each store. I monitor these requisitions by screening applicants, scheduling and delivering interviews, and coordinating with in-store management to make sure we are on the same page with candidate selection.
• I move applicants through all positions in the hiring pipeline, from screening applications to onboarding new hires.
• I help our performance development specialist team by planning and coordinating training schedules for new hires.
• I keep up communication with in-store managers during each step of the hiring process. I am very knowledgeable in benefits, payroll, job perks, and Sheetz policy and procedures.
• I head up job fairs and hiring events for the district.
• Team Management: I oversee a team of 15 shift supervisors. They are in a program we call Flex Supervisor. I dispatch these managers to understaffed and struggling stores, or stores with in-house management that is on vacation, or on leave of absence.
• I manage all the schedules for the flex supervisor.
• I run the team and deal with any progressive discipline, performance reviews, and I set yearly goals for each supervisor, both personal and company goals.
• I coordinate and host biweekly team meetings.
• I interview, hire, and develop individual training plans for each supervisor.
• I work closely with stores to monitor labor and develop plans to keep my team from causing extra labor hours in the stores.
• HR/Employee Relations:
• I am the liaison between the stores and our corporate HR department.
• I conduct in-store investigations as they arise. Be it employee issues, customer issues, theft, violation of company policy, etc.
• I work closely with our HR department to question employees when necessary, gain feedback from the employees, and make sure everything is conducted fairly and thoroughly.

I have been with Sheetz for the past 10 years. I started as a sales associate in June of 2015. I was promoted to shift supervisor by October 2015. I was then promoted to assistant kitchen manager in August of 2017, and I held that position for four years. I briefly worked as an assistant hospitality manager for six months before being promoted to training store manager. I was a store manager from January 2022 to October 2023, where I was then promoted to Human Resource Coordinator. My duties in each of these positions did vary, but ultimately, they all came back to providing excellent customer service while working towards the goals of the company.

• Used excellent verbal skills to engage customers in conversation, effectively determining needs and requirements.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Implemented quality control measures to uphold company standards.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Prepared staff work schedules and assigned team members to specific duties.
• Recruited, trained and supervised new employees.
• Conducted regular meetings with staff members to discuss operational issues.
• Managed relationships with suppliers to ensure timely delivery of products.
• Optimized profits by controlling food, beverage and labor costs.
• Provided direction, guidance and motivation to team members.