Jillian Appel
Pompano Beach,FL
Summary
Offering strong foundation in communication and relationship management, eager to learn and develop in any environment. Brings understanding of customer needs and problem-solving skills, with focus on effective communication and product knowledge. Ready to use and develop negotiation and relationship-building skills in all positions.
Overview
2
2
years of professional experience
Work History
Intake Sales Representative
RCM Group Holdings
08.2023 - 01.2024
- Increased customer engagement by implementing personalized follow-up strategies.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Developed strong client relationships for long-term loyalty and repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Claims Intake Representative
Elite MG Marketing Group
10.2021 - 08.2023
- Inputted detailed claim information into company databases, ensuring accuracy and easy retrieval for future reference.
- Assisted customers in retrieving medical and military records guiding them through the claims process with patience and empathy.
- Participated in ongoing training sessions to stay updated on industry regulations and company policies related to mass tort lawsuit claims processing.
- Communicated with healthcare providers to resolve discrepancies in claims.
- Processed claims by verifying patient information and insurance coverage.
- Followed up on pending claims to ensure timely processing.
Education
Human Services
Delaware Technical Community College
Georgetown, DEHigh School Diploma -
Scotia-Glenville High School
Scotia, NY06-2019
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Sales closing
- Upselling and cross selling
- CRM proficiency
Timeline
Intake Sales Representative
RCM Group Holdings
08.2023 - 01.2024
Claims Intake Representative
Elite MG Marketing Group
10.2021 - 08.2023
Human Services
Delaware Technical Community College
High School Diploma -
Scotia-Glenville High School
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