Jillian Babnik
Jacksonville,FL
Summary
A dedicated, time manageable worker that is passionate about handling proper patient care. A future employee that is willing to operate in a fast paced environment and focus on delivering exceptional medical assistance and help with treatment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Overview
5
5
years of professional experience
Work History
Lead Medical Scribe
Southeast Orthopedic Specialists
2022.11 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions
- Accompanied physicians through day in fast-paced environment
- Caring for wounds using sterile medical supplies
- Assisting the physician with aspirations and injections
- Work patient cases that involve prescribing medication, assisting with patient medical concerns, ordering labs, and therapy
- Filling out documentation for workers compensation and FMLA.
Head Cashier
Lowe's
2021.06 - 2022.11
- Assisted customers by answering questions and fulfilling requests
- Resolved escalated customer disputes with special actions such as discounts
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Received and processed customer payments
- Helped customers complete purchases, locate items, and join reward programs
- Processed both cash and card purchases and returns
- Educated employees on register use, merchandising, and customer service
- Monitored self-checkout systems and provided help in resolving complex problems
- Led cashiers and associates in providing thoughtful customer service
- Maintained and updated security protocols for front desk operations
- Helped management develop employee improvement plans and motivate team members to continually improve
- Alleviated customer service needs with policy-appropriate solutions.
Customer Service Specialist
Citibank
2019.12 - 2021.03
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Resolved concerns with products or services to help with retention and drive sales
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Handled customer inquiries and suggestions courteously and professionally
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Responded to customer requests for products, services, and company information.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Bachelor of Science - Natural Sciences
American Public University System
Charles Town, WV12.2022
Skills
- Chart organization
- Workflow understanding
- Paperwork processing
- Research and data analysis
- Clinical Support
- Patient history understanding
- Documentation skills
- Medical terminology
- Adept multi-tasker
- Medical transcription
- HIPAA Regulations Knowledge
- Detail-Oriented Focus
Websites
Timeline
Lead Medical Scribe
Southeast Orthopedic Specialists
2022.11 - Current
Head Cashier
Lowe's
2021.06 - 2022.11
Customer Service Specialist
Citibank
2019.12 - 2021.03
Bachelor of Science - Natural Sciences
American Public University System
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