Jillian Baker
Enid,OK
Summary
Experienced and results-driven Account Manager with a proven track record in developing strong partnerships, maintaining key accounts, and driving revenue growth. Skilled in building and nurturing professional networks, influencing decision-makers, and implementing successful strategies to enhance profit channels. Collaborative and strategic team leader excelling in customer relationship management.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
Our Blood Institute
03.2021 - 11.2024
- Advertising and marketing all blood drives in my territory, whether it be through email, Facebook, or radio as well as providing accounts with promotional materials.
- Set and achieved company defined sales goals.
- Maintaining relationships with Blood Drive Coordinators who volunteer their time to host successful blood drives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Scheduling and managing blood drives each calendar work.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Expanded market share by identifying new business opportunities.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
Sales Account Executive
Chisholm Trail Broadcasting
06.2019 - 02.2021
- Prospecting new clients by cold calling.
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Expanded company presence within the market by attending trade shows, conferences, and networking events.
- Generating sales per week for events and radio advertising.
- Managed sales cycle to maintain solid customer base.
Workshop Coordinator
EEO (OERB)
03.2018 - 05.2019
- Corresponding with teachers about eligibility for workshops, kits, and location of workshop.
- Increased participant satisfaction through effective communication of workshop objectives and expectations.
- Checking registrations for any mistakes and organizing them according to curriculum and name.
- Mailing stipends and certificates in a timely manner.
- Preparing totes of supplies for teachers to pick up at the time of workshop.
- Setting up and tearing down each workshop location
- Conducted various workshops on education over the oil and gas industry.
Leadership
Lowe’s Home Improvement
02.2017 - 03.2018
- Creating a weekly schedule for all cashiers
- Delegating tasks and duties to all cashiers
- Working customer service, answering customer questions and helping schedule deliveries
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Supervised quality assurance measures across all projects under my leadership.
Assistant Manager
The Buckle
07.2015 - 11.2016
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Store Manager
Factory Connection
08.2014 - 07.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School -
Enid High School
College -
Northern Oklahoma College
Skills
- Schedule management
- Partnership development
- Customer relations
- Territory management
- Staff management
- Cold calling
- Account growth
- Excel
- Publisher
- MS Word
- Trainability
- Self-starter
References
- Meaghan Dorn, 405-900-2919
- Kim O’Neill, 580-554-3044
- Robert Faulk, 405-826-0418
- Lea Ann Van Meter, 580-554-9049
Timeline
Senior Account Manager
Our Blood Institute
03.2021 - 11.2024
Sales Account Executive
Chisholm Trail Broadcasting
06.2019 - 02.2021
Workshop Coordinator
EEO (OERB)
03.2018 - 05.2019
Leadership
Lowe’s Home Improvement
02.2017 - 03.2018
Assistant Manager
The Buckle
07.2015 - 11.2016
Store Manager
Factory Connection
08.2014 - 07.2015
College -
Northern Oklahoma College
High School -
Enid High School
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