Jillian Bauman
Depew,NY
Summary
Patient Care Supervisor with proven leadership at Orchard Park Veterinary Medical Center. Expert in workflow coordination and patient advocacy, enhancing team morale and efficiency. Skilled in emergency and intensive care procedures, consistently delivering high-quality support during critical situations. Recognized for reliability and problem-solving abilities in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Supervisor
Orchard Park Veterinary Medical Center
10.2023 - Current
- Managed staffing schedules effectively to maintain appropriate coverage while accommodating employee requests for time off when possible.
- Provided valuable support to veterinarians during emergencies and stressful situations.
- Assisted in the treatment of critically ill patients by assessing and advocating for the patient.
- Enhanced team morale by recognizing individual achievements through informal interactions and training.
- Provided ongoing support to staff members dealing with complex cases or challenging patient situations.
- Applied strong leadership talents and problem-solving skills to maintain the flow of the hospital by monitoring wait times and capacity.
- Contributed to the development of hospital-wide best practices by actively participating in leadership meetings and sharing insights from the staff's experiences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Accomplished multiple tasks within established timeframes.
- Maintained knowledge of the hospital by working and learning in other departments.
- Frequently worked additional hours to meet the needs of the hospital.
- Completed multiple documents and resources to help both the staff and leadership team.
Veterinary Technician
Orchard Park Veterinary Medical Center
07.2022 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts.
- Assisted in procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through Fear Free guidelines.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered controlled medications to patients, ensuring proper dosage and administration techniques.
- Conducted laboratory tests to assist in diagnosis of patient illnesses, facilitating timely treatment plans.
- Trained and mentored other LVT staff.
Education
Associate of Applied Science - Veterinary Technology
Genesee Community College
Batavia, NY05-2022
Skills
- Workflow coordination
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Employee supervision
- Patient advocacy
- Time management abilities
- Laboratory skills
- Emergency and ICU care
- Medical record-keeping
- Anesthesia monitoring
Certification
Fear Free Certification- 2022
Timeline
Patient Care Supervisor
Orchard Park Veterinary Medical Center
10.2023 - Current
Veterinary Technician
Orchard Park Veterinary Medical Center
07.2022 - Current
Associate of Applied Science - Veterinary Technology
Genesee Community College
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