Jillian Benner
North Reading,MA
Summary
Experienced healthcare operations leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Group Facility Administrator
Davita
09.2021 - Current
- Currently overseeing the operation of five hemodialysis clinics, totaling over 100 teammates; includes facility administrators, nurses, technicians, social workers, dietitians, and administrative assistants
- Partner with the Regional Operations Director to identify and address employee and patient concerns to drive towards regional goals and standards
- Responsible for all supervisory and management responsibilities for all teammates within assigned facilities such as hiring, teammate relations, performance and professional development, mentoring, annual reviews, salary increases, and terminations
- Supervising all financial operations for the five facilities, including budget development and review, with a focus on aligning personnel and scheduling requirements to patient load volume.
- Directed regional staffing plan to optimize clinic staffing across the area. Achieved zero clinic closures due to staffing issues and enhanced employee retention
- Received Four-Star rating award from CMS in 2023, emphasizing infection prevention and mortality reduction in patient population
Facility Administrator
Davita
04.2019 - 09.2021
- Operated two clinics; supervised 10-15 employees
- Controlled the overall operations for nursing services and patient care at two different hemodialysis facilities
- Managed finances, quality assurance and patient care, safety, risk management, teammate satisfaction, quality index scores, facility maintenance
- Functioned as the facility CEO, responsible for recruitment, retention, performance development, performance management, salary adjustments and termination of direct reports
- Managed all financial responsibilities for facility including budget formulation and review concerning personnel and scheduling needs around patient load volume
- Worked directly with Medical Director to review facility clinical outcomes, water culture results, staffing and any other facility issues
- Managed all teammate employment areas such as hiring, promoting, job performance evaluations, professional development, and disciplinary actions; currently managing 10-15 employees (including RNs, Technicians, Social Workers, Administrative Assistants, and Dietitians)
- Successfully set up and opened two new clinics for operation
Renal Lead Social Worker
DaVita
12.2013 - 04.2019
- Supervised a group of five Social Workers in the region
- Conducted patient psychosocial assessments to identify and develop treatment and psychosocial goals for patient plan of care
- Evaluated and monitors ongoing psychosocial issues and patient goals
- Communicated with interdisciplinary team regarding patient psychosocial issues affecting treatment and wellbeing
- Analyzed and provide information and facilitate referrals to community, private, state, and federal agencies based on needs
- Counseled new and current patients and families on treatment options and modalities; provide support, information, and assistance in treatment planning; provided assistance to patient and family in adjusting to dialysis
- Conceptualized problems, interventions and the evaluation of interventions with respect to knowledge of human behavior, personality development, and social environment
- Provided System-Targeted Inventions aimed at improving areas of need, treatment adherence, and quality of life
- Kidney Smart Educator: providing CKD education to pre-dialysis patients in the community
Renal Social Worker
Fresenius Medical Care
10.2012 - 12.2013
- Assessed patients' psychological status, strengths, and needs that may affect rehabilitation status and treatment outcomes as a part of comprehensive patient assessments
- Participated in care planning with healthcare team to identify effective interventions that will help patient meet treatment goals and improve quality of life
- Provided psycho-educational, supportive, and goal-directed counseling methods aimed at improving areas of need, treatment adherence, vocational/educational rehabilitation, and/or quality of life
- Provided information to patients and assist with referrals to community resources to facilitate optimal treatment outcomes
- Collaborated with financial team to address patient issues related to insurance and maintain current insurance information
- Educated patients about programs that may be available to assist with financial concerns and payment for dialysis
Education
Masters - Social Work
Fordham University Graduate School of Social Service
New York, NY05.2012
Bachelors of Arts - Psychology, Religious Studies
Hartwick College
Oneonta, NY05.2010
Skills
- Problem-solving
- Reliability
- Business operation management
- Patient safety
- Process implementation
- Performance metrics
- Clinical quality program standards
- Regulatory compliance
- Patient satisfaction
- Employee recruitment, hiring & training
- Conflict resolution
- Risk mitigation
- Multidisciplinary team collaboration
Certification
Licensed Social Worker, Massachusetts
Timeline
Group Facility Administrator
Davita
09.2021 - Current
Facility Administrator
Davita
04.2019 - 09.2021
Renal Lead Social Worker
DaVita
12.2013 - 04.2019
Renal Social Worker
Fresenius Medical Care
10.2012 - 12.2013
Bachelors of Arts - Psychology, Religious Studies
Hartwick College
Licensed Social Worker, Massachusetts
Masters - Social Work
Fordham University Graduate School of Social Service
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