Summary
Overview
Work History
Education
Skills
Timeline
Voted best bartender in the Souhegan and Merrimack Valley in 2022
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Jillian Bernat

Goffstown,NH

Summary

Dynamic and results-driven Restaurant Bar Manager at Greenleaf, skilled in menu development and customer relationship building. Enhanced patron satisfaction through personalized service and innovative cocktail creations, leading to increased repeat business. Proven ability to manage inventory effectively while fostering a collaborative team environment.

Overview

23
23
years of professional experience

Work History

Restaurant Bar Manager

Greenleaf
09.2019 - 08.2025


  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Bartender

Bar One
09.2016 - 04.2019
  • Crafted and served a diverse range of cocktails, enhancing customer satisfaction and engagement.
  • Managed bar inventory, ensuring timely restocking and reducing waste through efficient ordering practices.
  • Trained new bartenders on menu offerings, techniques, and customer service standards to ensure consistency.
  • Developed signature drink specials based on seasonal ingredients, increasing patron interest and repeat business.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Floor Manager/Server/Bartender

815 Cocktails and Provisions
03.2014 - 08.2016
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.

Server/Bartender/Supervisor

Lui Lui Restaurant
08.2002 - 08.2015
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Collaborated with kitchen staff to streamline food preparation and order delivery processes.
  • Trained new team members on menu offerings and service standards to enhance efficiency.
  • Managed dining area, ensuring cleanliness and organization throughout shifts.
  • Assisted in inventory management by monitoring stock levels and placing orders as needed.
  • Resolved customer complaints promptly, fostering a positive dining experience for all guests.
  • Conducted regular checks on tables to ensure timely service and guest engagement.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

High School Diploma -

Greater Lowell Technical High School
Tyngsboro, MA
01-2002

Skills

  • Menu development
  • Ordering supplies
  • Customer service
  • Problem-solving
  • Time management
  • Customer relationship building
  • Team collaboration
  • Outgoing personality
  • Quality control
  • Inventory control

Timeline

Restaurant Bar Manager

Greenleaf
09.2019 - 08.2025

Bartender

Bar One
09.2016 - 04.2019

Floor Manager/Server/Bartender

815 Cocktails and Provisions
03.2014 - 08.2016

Server/Bartender/Supervisor

Lui Lui Restaurant
08.2002 - 08.2015

High School Diploma -

Greater Lowell Technical High School

Voted best bartender in the Souhegan and Merrimack Valley in 2022

Won this "Best of the Best"  award organically for the annual Cabinet and Telegraph voting best ofs. 

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Jillian Bernat