Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Best

Sussex,WI

Summary

Dynamic lead in the content strategy space with proven expertise at Kohl's, driving innovative social media campaigns and influencer marketing initiatives. Adept at cross-functional collaboration and project management, I enhance brand storytelling and community engagement, achieving significant growth in audience engagement and brand loyalty.

CLAIM TO FAME

  • Over 10+ years of experience driving content strategies for Kohl's inclusive of influencer extensions and initiatives + high-impact extensions across channels.
  • Successfully manage and oversee a team that builds the strategy and executes over 200+ pieces of paid and organic content monthly for Kohl's (cross-channel,) managing up through Director, VP and SVP leadership for content reviews, newness and innovation.
  • Successfully manage and oversee the execution of 30+ High Impact Social Extensions yearly i.e. AR Lenses, Pinterest Innovations, TikTok Beta and Alpha opps.
  • Launched Kohl’s first-ever reactive content process in 2023, building content (1) week out in reaction to trends, formats and sounds
  • Launched Kohl's organic and paid TikTok strategy in 2022, increasing viewership by 1000% YoY . Onboarded an AOR for TikTok in 2023 to produce content for Kohl’s on a weekly basis, growing follower count by 30% YoY and Engagement Rate by 50% YoY.
  • Launched an industry-leading Kohl's Associate Ambassador Program (micro-influencer) which has successfully driven millions of organic impressions + views for Kohl's.
  • Launched Kohl's Branded Content Strategy with influencer team which has grown to be Kohl's most successful Ad Unit month over month.
  • Launched Kohl’s Threads channel in July of 2023, reaching over 100K followers in just a few months.

Overview

11
11
years of professional experience

Work History

Manager, Content Strategy and Innovation

Kohl's
Menomonee Falls, WI
05.2021 - Current
  • Oversee all paid and organic content strategy and execution for Kohl's owned and operated social channels, leveraging a video-first mindset when building content needs across workstreams. Key platforms include TikTok, Meta, YouTube, Pinterest, Snapchat, Threads, and Meta Broadcast Channel.
  • Spearhead innovation and industry-leading programs in social media by collaborating with channel partners on Beta and Alpha opportunities, including AR experiences, social commerce, and personalization testing.
  • Manage the end-to-end execution of Kohl’s paid and organic content calendar, coordinating with cross-functional teams (Media, Creative, Brand, Merchants, and Personalization) to meet company objectives.
  • Oversee influencer operations connected to Kohl's content strategies and strategically connected the workstreams across paid boosting, content repurposing, site extensions, event extensions, and more.
  • Oversee online video programming connected to Kohl's broader ecosystem, building synergies between Kohl's social content strategy, influencer strategy and programmatic buys.
  • Oversee the implementation of community engagement programs, ensuring alignment with real-time social content to drive organic and paid relevancy across platforms.
  • Streamline processes and improve workflows, prioritizing team needs to optimize content creation and execution efficiency.
  • Collaborate with creative teams to ensure social strategies are visually brought to life through static and video content while working with Paid Media and social channels to align with best practices.
  • Lead reporting efforts and leverage insights to optimize content performance, aligning with key KPIs such as A/S, Impressions, Engagements, and Video Views.
  • Foster a culture of innovation within the team, driving new content strategies based on emerging industry trends, and best practices.

Assistant Manager

Kohl's
Menomonee Falls, WI
06.2019 - 04.2021
  • Led marketing campaigns focused on paid & organic social, influencer, national media and digital content; with experiential extensions
  • Responsible for driving year-over-year results and innovation across social, digital, influencer and press
  • Managed influencer strategy & always-on campaigns across multiple social platforms driving incremental sales, awareness and brand love
    Presented core press, influencer and key partnership launch strategies to Kohl’s executive team
  • Led a team dedicated team to plan and execute paid and organic social media strategies across Kohl’s channels, which including Facebook, Twitter, Pinterest, Snapchat, Instagram, and YouTube.
  • Managed program budgets, industry, publisher, and agency partner relationships to execute best-in-class content activations connected to social and influencer.
  • Collaborated with external brand, celebrity and influencer talent + internal brand strategy, merchants, media & creative partners to support company
    initiatives and goals.
  • Collaborated directly with social channel partners to produce industry-leading programs.
  • Worked with external agencies and creative partners to develop the tone and look of channels.
  • Strategized and executed SEO and affiliate influencer campaigns.

Sr. Strategist

Kohl's
Menomonee Falls, WI
04.2017 - 05.2019
  • Developed and executed social media strategies across Kohl’s channels, which included Facebook, Twitter, Google+, Pinterest, Instagram, and YouTube.
  • Collaborated directly with social channel partners to produce industry-leading programs.
  • Worked with external agencies and creative partners to develop the tone and look of channels.
  • Developed and executed influencer programming connected to Kohl's.
  • Executed KMN campaigns associated with Kohl's brands and vendors.
  • Connected social media through a line to event planning and press events to ensure consistency between workstreams.

Strategist

Kohl's
Menomonee Falls, WI
06.2014 - 03.2017

Education

University of Wisconsin, Madison
Madison, WI

Skills

  • Team leadership
  • Content strategy
  • Project management
  • Influencer marketing
  • Community engagement
  • Cross-functional collaboration
  • Brand storytelling
  • Creative strategy

Timeline

Manager, Content Strategy and Innovation

Kohl's
05.2021 - Current

Assistant Manager

Kohl's
06.2019 - 04.2021

Sr. Strategist

Kohl's
04.2017 - 05.2019

Strategist

Kohl's
06.2014 - 03.2017

University of Wisconsin, Madison
Jillian Best