Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Bethell

Miami

Summary

Quality-focused professional prepared for role. Known for delivering impactful results through keen analytical skills, strong attention to detail, and deep understanding of quality control processes. Proven ability to collaborate effectively within teams and adapt to changing requirements. Skilled in identifying and resolving issues, ensuring compliance, and driving continuous improvement initiatives.

Overview

9
9
years of professional experience

Work History

Quality Analyst

Maximus
01.2025 - 08.2025
  • - Analyzed VA case files and ensured accuracy and completeness of reports prior to submission.
  • - Reviewed documentation from doctors and other departments for consistency with federal guidelines.
  • - Identified and corrected discrepancies to maintain compliance with quality standards.
  • - Maintained confidentiality and ensured compliance with HIPAA and VA protocols.
  • - Collaborated with multiple teams to streamline case handling and reporting processes.

Case Builder

Maximus
04.2023 - 12.2024
  • - Met daily quotas of 40+ cases by verifying and reviewing time-sensitive documentation.
  • - Served as liaison for doctors, assisting in collecting and confirming critical information.
  • - Edited and validated case files to meet quality assurance and regulatory standards.
  • - Maintained high data integrity across multiple internal systems.
  • - Contributed to reduced project turnaround time through consistent performance.

Revenue and Productivity Analyst

Miami-Dade County
05.2022 - 03.2023
  • - Audited over 30 park facilities, financials, and payroll systems to enhance operational efficiency.
  • - Identified trends in large datasets to support strategic planning.
  • - Supported special projects in risk management and business development units.
  • - Recommended improvements based on recurring audit findings.

Senior Tax Records Specialist

Miami-Dade County
08.2021 - 05.2022
  • - Audited tag agencies to ensure compliance and improve consumer services.
  • - Managed and updated daily case files for accuracy and transparency.
  • - Reviewed tax and title records and addressed discrepancies promptly.

Office Support Specialist

Broward County
02.2017 - 05.2021
  • - Delivered front-line customer service to hundreds of clients daily across RV parks, waterparks, and volunteer operations.
  • - Processed payments, reservations, and refunds using various software tools.
  • - Acted as team lead and liaison between staff and upper management.
  • - Ensured smooth office operations through multitasking and problem-solving.

Education

Bachelor of Arts - Business Administration

Florida Atlantic University
Boca Raton, FL
12.2019

Bachelor of Science - Biology

Florida International University
Miami, FL
01.2017

Skills

  • Office administration
  • Quality assurance expertise
  • Client service expertise
  • Risk assessment expertise
  • Data entry proficiency
  • Proficient in Microsoft Office
  • Project management coordination
  • Cross-departmental collaboration
  • Quality improvement
  • Quality processes
  • Data analysis
  • Audit processes

Timeline

Quality Analyst

Maximus
01.2025 - 08.2025

Case Builder

Maximus
04.2023 - 12.2024

Revenue and Productivity Analyst

Miami-Dade County
05.2022 - 03.2023

Senior Tax Records Specialist

Miami-Dade County
08.2021 - 05.2022

Office Support Specialist

Broward County
02.2017 - 05.2021

Bachelor of Science - Biology

Florida International University

Bachelor of Arts - Business Administration

Florida Atlantic University

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