Jillian Bisio
Mebane,NC
Summary
Dynamic optician and manager with a proven track record at Rosenstein Vision Center, adept in optical measurements and customer service. Excelled in enhancing patient satisfaction and increasing sales through expert frame selection and insurance billing. Skilled in multitasking and problem-solving, consistently delivering quality eyewear solutions. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Optician
Rosenstein Vision Center
04.2024 - Current
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Aided in selection of eyeglass frames based on customer preferences.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Optician
MyEyeDr
07.2022 - 09.2023
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Aided in selection of eyeglass frames based on customer preferences.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Maintained safe, clean and organized environment to increase patient comfort.
Store Manager
Mason’s Lobster Rolls
09.2019 - 09.2022
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager
Dunkin
09.2021 - 07.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Baker
Harris Teeter
09.2019 - 09.2021
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Produced consistently high-quality baked goods for customers.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained accurate inventory of baking supplies and ingredients.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Packaged finished products for sale.
- Managed display cases to verify freshness and attractiveness of products.
- Prepared frostings and other toppings for cakes and pastries.
- Determined baking times for various items.
Manager
Starbucks, Harris Teeter
11.2016 - 09.2019
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
EMT -
Forsyth Technical Community College
Winston-Salem, NCAttleboro High School
Attleboro, MASkills
- Customer Service
- Optical Measurements
- Insurance Verification
- Computer Skills
- Repairing Glasses
- Optical dispensing
- Insurance Billing
- Adjusting Eyewear
- Retail Sales
- Optical orders
- Frame Selection
- Multifocal Lenses Knowledge
- Order Preparation
- Contact lens
- Product Upselling
- Optical Equipment Operation
- Eyewear brands
- Display building
- Optical Terminology
- Corrective lens options
- Contact lens fitting
- Contact lens care
- Eyeglass repair
- Frame fitting
- Attention to Detail
- Quality Control
- Fittings
- Frame Repair
- Appointment Scheduling
- Active Listening
- Time Management
- Inventory Management
- Children's eyewear
- Excellent Communication
- Decision-Making
- Work Order Preparation
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
Timeline
Optician
Rosenstein Vision Center
04.2024 - Current
Optician
MyEyeDr
07.2022 - 09.2023
General Manager
Dunkin
09.2021 - 07.2022
Store Manager
Mason’s Lobster Rolls
09.2019 - 09.2022
Baker
Harris Teeter
09.2019 - 09.2021
Manager
Starbucks, Harris Teeter
11.2016 - 09.2019
EMT -
Forsyth Technical Community College
Attleboro High School
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