Jillian Boco
Mountain View,CA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
08.2021 - 12.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Recommended products based on solid understanding of individual customer needs and preferences.
Cashier
Safeway
09.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Associate of Science - Social And Behavioral Sciences
Sierra College
Rocklin, CA05.2021
Associate of Science - Psychology
Sierra College
Rocklin, CA05.2021
Associate of Arts - Psychology For Transfer
Sierra College
Rocklin, CA05.2021
Skills
- Front Counter Maintenance
- Product Display
- Financial Transactions
- Communications Strategies
- Workstation Maintenance
- Food Preparation and Safety
- Cash Register Operation
- Stocking Supplies and Retail Products
- Menu Item Preparation
- Team Player
- Ability to Adapt
- Drink Consistency
Timeline
Barista
Starbucks
08.2021 - 12.2021
Cashier
Safeway
09.2016 - 03.2017
Associate of Science - Social And Behavioral Sciences
Sierra College
Associate of Science - Psychology
Sierra College
Associate of Arts - Psychology For Transfer
Sierra College
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