Dedicated, responsible, and loyal. This can be seen with the level of organization skills as making sure to write down/note all of the more important customer interactions either in person or by phone helps everything run smoother. Good communication is a skill that shouldn't only be used to help solve the customer's problems, but a skill that should be simply used throughout any interaction with the customer. This not only helps with the experience that the customer has throughout any place of business, but it will also cause them to want to return to that same place of business. Maintaining an organized state of mind and focusing on the types of interactions with both co-workers and customers throughout any place of business will become beneficial skills to make a new hire seem dedicated, responsible, and loyal to their place of occupation, both old and new.
Hi, I’m
Jillian Bone
Omaha,NE
Summary
Overview
3
years of professional experience
Work History
Hy-vee 156th and Maple
Aisles Online Assistant Manager
06.2024 - Current
Job overview
- Adapted to all of the new changes that was tied with the switching of departments.
- Assisted my head management by training all of the new hires we've obtained over the months and taught them the jobs that they will be doing throughout their training week.
- Maintained an organized structure by writing down detailed notes of the more important phone calls with my customers in order to make the situation easier to fix for not only myself but also my fellow management co-workers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted co-workers in management by taking the 20 or more phone calls that we get on the daily.
Hy-vee 156th and Maple
Grocery Service Manager
05.2021 - 06.2024
Job overview
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Education
University of Nebraska OmahaOmaha, NE
Bachelor of Multidisciplinary Studies from Multi-/Interdisciplinary Studies
05.2024
University Overview
Skills
- Remote Work Experience
- Verbal Communication
- File Organization
- Document Formatting
- Training and Onboarding
- Typing Speed
- Performance Tracking
- Sales Support
- Calendar Management
- Proofreading
- WordPress Management
- Meeting Scheduling
- Document Preparation
Timeline
Aisles Online Assistant Manager
Hy-vee 156th and Maple
06.2024 - Current
Grocery Service Manager
Hy-vee 156th and Maple
05.2021 - 06.2024
University of Nebraska Omaha
Bachelor of Multidisciplinary Studies from Multi-/Interdisciplinary Studies
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