Jillian Borysiewicz
IL
Summary
UX Researcher and Sociologist with 15+ Years of Experience Developing Solutions and Roadmaps to Solve User Pain Points. Conduct qualitative and quantitative research and usability testing for deep user insight and solutions to solve user pain points for consumer technology companies.
Overview
13
13
years of professional experience
Work History
Principal Therapist
Michigan Department Of Corrections
10.2012 - Current
- Reduced pain points by 80% for over 2000 clients by mapping their user journey, conducting mental health assessments and solutioning, exceeding KPIs by 30%.
- Leveraged responsive design to establish crisis response plans that minimized critical business risks that mitigated risk by 100%.
- Identified user experience gaps for over 500 clients using survey tools to gather qualitative and quantitative data resulting in 60% increase in client satisfaction.
- Evaluated 2000 clients against 12 KPIs using diary studies, progress trackers and stakeholder feedback to implement behavioral plans resulting in 85% improvement in 12 months.
Elementary School Counselor
D.A. Blodgett - St. John's
08.2011 - 05.2012
- Composed and led qualitative and quantitative research to develop behavioral plans that shifted client behavioral patterns and reduced social friction by 60% in 3 months.
- Conducted group and individual counseling services to elementary students to meet developmental, preventive and remedial needs of students with learning disabilities
Learning and Development Intern
Rational Training Consultants
05.2011 - 08.2011
- Implemented intuitive design strategies through continuous training and iteration to modify target audience behavioral patterns resulting in 70% increase in desired behaviors for pilot group of 50.
Education
Bachelor of Science - Psychology
Central Michigan University
Master's of Social Work -
Grand Valley State University
05.2012
Skills
- Responsive design
- Journey Mapping
- Usability Testing
- User Interviews
- UX Design
- Psychology
- Qualitative Research
- Quantitative Research
- Wireframing
- Behavioral analysis
- Customer experience
Timeline
Principal Therapist
Michigan Department Of Corrections
10.2012 - Current
Elementary School Counselor
D.A. Blodgett - St. John's
08.2011 - 05.2012
Learning and Development Intern
Rational Training Consultants
05.2011 - 08.2011
Bachelor of Science - Psychology
Central Michigan University
Master's of Social Work -
Grand Valley State University