Jillian Bromley
Stuart,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
25
25
years of professional experience
Work History
Customer Service Representive
Martin County BOCC
Stuart, Florida
04.2024 - Current
- Demonstrated strong phone etiquette by consistently answering calls promptly.
- Handle customer payments efficiently and accurately for water and sewer bills.
- Monitored the customer service email box throughout the day to address both customer and in-house inquiries.
- Efficiently handled all incoming phone messages received by the answering service from the previous day or night.
- Managed online customer queries received via the billing system.
- Complete water leak credit for customers experiencing significant water loss.
- Assist customers in setting up their water and sewer accounts.
Customer Service Representative/Dispatcher
FCC Environmental Services
09.2022 - 03.2024
- Answering incoming phone calls in regards to Solid waste misses, extra pick ups, bulk items and yard waste
- Work with the supervisors to make sure that the items are collected in a timely manner, and billed accordingly if needed
- Work hand in hand with the sales rep to provide service contracts with commercial companies for their Garbage collection
- Send emails and work with Excel sheets daily to complete the tasks that I am given
- Use 1PSL to assist the city with the residents' needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Personal caregiver
12.2019 - 09.2022
- Caregiver to an elderly couple
- Daily tasks completed to make sure that the persons are properly cared for
- Medication is given and taken at the proper time
- Prepare breakfast, lunch, and dinner daily to make sure meals are readily available for the week
- Shop for groceries and personal items that are needed for the clients
- Bathe and clothe as needed on a daily basis
- Drive to Medical appointments as needed
- On call whenever anything was needed and responded in a timely manner.
Server trainer and host
Perkins Restaurant
01.2017 - 12.2019
- Worked with customers to make sure their orders were correct and they received what they wanted and what they needed until the end of their dining experience
- Trained incoming servers on the duties and responsibilities of the daily tasks
- Servesafe manager certificate received while employed and is still current
- Took incoming calls for food orders for pick up and properly placed them into the computer system without error
- Greeted customers at the door and made sure they felt welcome and were ready for a great experience.
Customer Service Representative
Perkins Medical
Port St. Lucie, Florida
11.2015 - 01.2017
- Works with the general public customer on a walk-in basis
- Answers incoming calls from customers and provides support for their individual personal needs
- Placing calls and daily working with insurance companies to help customers achieve their maximum benefits
- Works with accounts receivable and counting daily cash drawers
- Working each day multitasking with these responsibilities giving exceptional detail to each.
Customer Service Representative
Thermo Fisher Scientific
Grand Island, NY
04.2014 - 06.2015
- Received incoming calls and emails from multi-million dollar companies placing recurring orders for medical research serums
- Selected to work on a specialty team to manage specific companies and their requests
- Used Excel spreadsheets daily to keep track of orders that have been placed
- Was held accountable for monthly metrics including call handle time of less than 6 minutes, order accuracy, and phone quality of above 98%
- Proficiency in Enterprise One, SAP, and Seibel.
Customer Service Representative
Sheridan Surgical Inc.
Amherst, NY
09.2005 - 04.2014
- Provided computer technical support
- Provided customer-focused service by answering clearly to all incoming telephone inquiries and orders
- Reviewed and processed an average of 40 orders per day including custom orders using the software Counterpoint
- Prepared, verified, and entered customer information accurately for billing purposes using the DME (Durable Medical Equipment) suggested software Fastrack
- Assisted clients with pricing and payment options
- Answered an average of 60-80 calls per day with an average handling time of 5 minutes
- Maintained accounts for customers as needed while seeking new ways to improve customer service
- Lead in organizing and distributing donated equipment for clients of the MDA (Muscular Dystrophy Association) Loan Closet.
Customer Service Representative and Office Assistant
Sheridan Medical Group LLP
Tonawanda, NY
05.2003 - 09.2005
- Answered incoming telephone calls for scheduling appointments
- Scheduled an average of 40-60 appointments per day for a group of 3 doctors
- Helped patients with referrals to specialists
- Entered billing information for patients based on their insurance coverage in the EMR (Electronic Medical Record) software Medent.
Filing Clerk and Office Assistant
Lifetime Health
Buffalo, NY
10.2000 - 05.2003
- Filed patient medical records
- Checked in patients for appointments
- Helped patients with referrals to specialists.
Front end Hostess, Server, salad prep station
Unos Chicago Bar and Grill Restaurant
Amherst, NY
01.2001 - 01.2002
- Responsible for greeting customers and seating them at tables
- Waited and took orders from customers, bringing full orders to completion of the bill
- Prepared a full salad bar for the restaurant and fulfilled custom salad orders for each customer.
Front End Hostess, Table busser, food server/runner
Bennigans Restaurant
Amherst, NY
01.2000 - 01.2001
- Responsible for greeting customers and seating them at tables
- Cleaned tables and cleared to the kitchen
- Brought food from the kitchen to tables/assisted servers.
Education
High School Diploma -
Amherst Christian Academy
Amherst, New York06.1999
Skills
- Customer Service
- Solid Waste Management
- Service Contracts
- Email Communication
- Servesafe Manager Certification
- Call Handling
- Order Accuracy
- Phone Quality
- Enterprise One
- SAP
- Seibel
- Banner
- Infosend
- Order Processing
- Counterpoint Software
- Fastrack Software
- Pricing and Payment Options
- EMR (Electronic Medical Record) Software
- Filing
- Microsoft Windows Operating Systems
- Microsoft Word
- PowerPoint
- Outlook
- Typing Speed: 30-40 words/minute
- Call Management
- Account updating
Personal Information
- Maiden Name: Jillian Seitz
- Typing Speed: 30-40 words/minute
References
References furnished upon request
Timeline
Customer Service Representive
Martin County BOCC
04.2024 - Current
Customer Service Representative/Dispatcher
FCC Environmental Services
09.2022 - 03.2024
Personal caregiver
12.2019 - 09.2022
Server trainer and host
Perkins Restaurant
01.2017 - 12.2019
Customer Service Representative
Perkins Medical
11.2015 - 01.2017
Customer Service Representative
Thermo Fisher Scientific
04.2014 - 06.2015
Customer Service Representative
Sheridan Surgical Inc.
09.2005 - 04.2014
Customer Service Representative and Office Assistant
Sheridan Medical Group LLP
05.2003 - 09.2005
Front end Hostess, Server, salad prep station
Unos Chicago Bar and Grill Restaurant
01.2001 - 01.2002
Filing Clerk and Office Assistant
Lifetime Health
10.2000 - 05.2003
Front End Hostess, Table busser, food server/runner
Bennigans Restaurant
01.2000 - 01.2001
High School Diploma -
Amherst Christian Academy
Similar Profiles
Aras KavaliauskasAras Kavaliauskas
Lifeguard/EMT at Martin County BOCCLifeguard/EMT at Martin County BOCC
Jordan JohnsonJordan Johnson
Heavy Equipment Operator at Martin County BOCCHeavy Equipment Operator at Martin County BOCC
Cynthia GehnCynthia Gehn
HRIS Analyst at Martin County BOCC Through ReSourceHRIS Analyst at Martin County BOCC Through ReSource
Candice MaharajCandice Maharaj
Sr. Human Services Program Analyst at Agency For Persons With DisabilitiesSr. Human Services Program Analyst at Agency For Persons With Disabilities
Sara BorowickSara Borowick
RN, Preoperative and Post Anesthesia Care Unit at Surgcenter of Martin CountyRN, Preoperative and Post Anesthesia Care Unit at Surgcenter of Martin County