Jillian Brooks
Senior Catering Coordinator
Dover,DE
Summary
Proven leader in hospitality and management, excelling in client relationship management and critical thinking. Attentive to details, processes and most importantly, to people. Motivated to create a thriving workplace environment, where compassion for others and knowledge of efficient HR services will be the key to winning the day. Skilled in Microsoft Excel and fostering a calm demeanor, I consistently exceed client expectations and drive for significant results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Catering Coordinator
Sodexo Magic
01.2023 - Current
- Managing a Team of 20+ for large catered events.
- Coordinating all details pertaining to an event and communicating that information to the respective parties involved.
- Recruiting new employees and teaching them their role within the department.
- Working closely with clients and team members to execute the needs of everyone involved in an event.
- Communicating with our finance department regarding any billing inquires.
Concessions Manager
Aramark
07.2021 - 01.2023
- Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability at a 30 million dollar account.
- Collaborated with the marketing team to post job ads, schedule interviews and maintain career fairs.
- Managed up to 100 employees at a high volume University for sporting events.
- Recruited Non-Profit organizations to work certain events and built long lasting relationships which helped the department retain 40% more groups willing to work.
- Scheduled interviews for candidates across 13 outlets.
Concessions/Catering Manager
Aramark
09.2019 - 08.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Maintained all scheduling, interviewing, onboarding, new hire training and promoting of internal staff.
- Reported quarterly projections to the finance team.
- This position was held until the peak of COVID-9 shut the account down, eliminating my departments until further notice.
Senior Administrative Coordinator
Aramark
01.2015 - 09.2019
- Maintained strict confidentiality regarding sensitive information while completing various administrative tasks such as filing or data entry projects.
- Assisted in the recruitment process by screening applicants, scheduling interviews, and facilitating onboarding activities for new hires.
- Worked with department heads to understand their talent needs and reduced the time-to-hire to fill those needs by 25%.
- Organized employee welcome back meetings, including updating employee handbooks, issuing uniforms & safety equipment.
- Monitored attendance and time keeping system reports.
- Responsible for all cash on campus. Collecting and filing reports to corporate finance.
- Directed students and guests around the campus.
- Created outlines for all manager meetings, increasing attendance rates by 48%.
Education
Diploma Certification - Human Resources Management
Alison
Online07.2024
Associate of Arts - Sociology
University of Delaware
Newark, DE05.2007
High School Diploma -
Caesar Rodney High School
Camden, DE06.2005
Skills
- Customer Service Relations
- Client Relationship Management
- Time Management
- Flexibility
- Compensation and Benefits
- Employee Coaching
- Microsoft Excel
- Kronos Time Keeping Systems
- Problem-Solving
- Critical Thinking
- Team Leadership
- Calm and Pleasant Demeanor
Accomplishments
- I have lead a corporate program for giving back to the community for two years.
- I was elected to speak for the University of Delaware Freshman class in 2005, regarding their new life skills courses.
- I have catered for high profile clients just as the President of the United States and the Prime Minister of Jamaica.
- Helped establish an after school program for low-income family children in the local area.
Certification
- Trauma Informed Care Certified
- ServSafe Certified
- TIPS Certified
Timeline
Senior Catering Coordinator
Sodexo Magic
01.2023 - Current
Concessions Manager
Aramark
07.2021 - 01.2023
Concessions/Catering Manager
Aramark
09.2019 - 08.2020
Senior Administrative Coordinator
Aramark
01.2015 - 09.2019
Diploma Certification - Human Resources Management
Alison
Associate of Arts - Sociology
University of Delaware
High School Diploma -
Caesar Rodney High School