Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jillian Brown

Manalapan,NJ

Summary

Experienced professional with a strong track record in registration management and hotel reservation processes. Proficient in accurate data entry and maintaining attention to detail, even in high-volume workloads. Effective communication skills facilitate seamless coordination with hotels and clients.

Overview

23
23
years of professional experience

Work History

School Lunch & Recess Monitor

Manalapan Englishtown Regional Schools
09.2021 - 03.2024
  • Ensured students Kindergarten through Grade 5, were safe and behaved appropriately in the cafeteria by guiding them and enforcing school policies as well as assist with minor issues, such as opening packages, cutting food, and escorting students to the bathroom or the nurse.
  • Introduced a Wheel of Names reward system for students. Throughout the week, lunch monitors recognized positive behavior by adding students' names to the wheel. The wheel was displayed on a big screen and spun using the website Wheel of Names. Each week, one to three winners were chosen, and they could select from several available prizes. This created a very positive environment for addressing behavior issues.
  • Encouraged students to eat, minimize talking, and clean up after themselves. They communicate cafeteria policies to students, staff, and visitors in a positive manner.
  • Addressed inappropriate or unsafe behavior on the playground as well as supervise playground and indoor recess equipment use.

Sourcing Coordinator

Meeting Alliance
01.2015 - 07.2015
  • Requested and reviewed hotel contracts for Novo Nordisk meetings
  • Tracked all changes on hotel contracts confirming accommodations, meeting space, and proper negotiated clauses
  • Reviewed and updated weekly revenue reports
  • Downloaded and cleaned Excel grids from StarCite for client review of hotel options
  • Corresponded with hotels after reviewing meeting space to confirm availability
  • Negotiated meeting space with hotels on clients behalf
  • Organized hotel commission database and kept it updated
  • Inputted savings Meeting Alliance negotiated for each meeting

Senior Program Manager

Executive Meetings & Incentives
01.2014 - 01.2015
  • Assisted Executive Directors in developing and producing efficient, cost effective, and well-planned meetings and events
  • Accommodated clients' needs and requests, including but not limited to signage requests, meeting materials and equipment used for meetings
  • Managed hotel reservations and production of hotel rooming lists
  • Organized flight itineraries and ground transportation, working closely with Destination Management Companies to ensure flawless travel arrangements for all company executives and attendees
  • Reviewed and reconciled Destination Management Company and hotel billing to ensure accuracy upon completion of meetings
  • Organized and gathered pertinent information for meeting registration websites such as but not limited to, hotel information, agenda, and attendee registrations
  • Updated registration websites via the Dreamweaver program as needed for duration of meeting registration process
  • Designed and created personalized incentive mailers and Welcome Packets that include meeting invitation, travel gifts, schedule of events, travel information, program details, and gifts cards
  • Managed on-site office and hospitality desk, and supervise on-site travel staff as required
  • Published written components of meetings including invitations, confirmations, name badges, and welcome materials
  • Sourced for transportation companies and hotels when requested

Program Manager

Executive Meetings & Incentives
03.2007 - 01.2014
  • Assisted Executive Directors in developing and producing efficient, cost effective, and well-planned meetings and events
  • Accommodated clients' needs and requests, including but not limited to signage requests, meeting materials and equipment used for meetings
  • Managed hotel reservations and production of hotel rooming lists
  • Organized flight itineraries and ground transportation, working closely with Destination Management Companies to ensure flawless travel arrangements for all company executives and attendees
  • Reviewed and reconciled Destination Management Company and hotel billing to ensure accuracy upon completion of meetings
  • Organized and gathered pertinent information for meeting registration websites such as but not limited to, hotel information, agenda, and attendee registrations
  • Updated registration websites via the Dreamweaver program as needed for duration of meeting registration process
  • Designed and created personalized incentive mailers and Welcome Packets that include meeting invitation, travel gifts, schedule of events, travel information, program details, and gifts cards
  • Managed on-site office and hospitality desk, and supervise on-site travel staff as required
  • Published written components of meetings including invitations, confirmations, name badges, and welcome materials
  • Sourced for transportation companies and hotels when requested

Corporate Sales Manager

Westin Princeton
06.2006 - 01.2007
  • Increased sales in group rooms and food and beverage with corporate bookings
  • Contracted group sleeping rooms, negotiated sleeping room rates as well as prices for meeting space for large groups
  • Advised clients on how to have a successful meeting with proper meeting space and proper planning
  • Entertained clients on-property with lunch, dinner, and tours, and off-property providing snacks and meals
  • Visited client sites to introduce new products and group specials

Executive Meeting Manager/Sales Manager

Westin Governor Morris
11.2004 - 06.2006
  • Negotiated and organized one-day events or meetings within 30 day free sell date
  • Arranged corporate room blocks consisting of twelve or fewer rooms
  • Organized wedding and social room blocks
  • Itemized and detailed meetings on Banquet Event Orders and Resumes

Corporate Sales Manager/Sales Coordinator

Somerset Hills Hotel and The Inn at Somerset Hills
05.2001 - 11.2004
  • Negotiated and arranged corporate and social room blocks, room rates, function space, food and beverage pricing, and hotel services for clients via contract and Banquet Event Orders
  • Coordinated and executed all aspects of group conferences and related events on the day of the event
  • Conducted weekly front desk and banquet event order meetings, providing details on group bookings for the upcoming week

Education

Bachelor of Arts and Sciences - History

West Chester University of Pennsylvania
West Chester, PA

Skills

  • Microsoft Office and Google Workspace
  • Adept at learning new technologies
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Reliability
  • Professionalism
  • Attention to Detail
  • Time Management

Accomplishments

    Started my own small business, JBCuttingCreations, making and designing personal items not limited to shirts, tumblers and mousepads for individuals or groups.

Timeline

School Lunch & Recess Monitor

Manalapan Englishtown Regional Schools
09.2021 - 03.2024

Sourcing Coordinator

Meeting Alliance
01.2015 - 07.2015

Senior Program Manager

Executive Meetings & Incentives
01.2014 - 01.2015

Program Manager

Executive Meetings & Incentives
03.2007 - 01.2014

Corporate Sales Manager

Westin Princeton
06.2006 - 01.2007

Executive Meeting Manager/Sales Manager

Westin Governor Morris
11.2004 - 06.2006

Corporate Sales Manager/Sales Coordinator

Somerset Hills Hotel and The Inn at Somerset Hills
05.2001 - 11.2004

Bachelor of Arts and Sciences - History

West Chester University of Pennsylvania

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Jillian Brown