jillian Brown
Louisville,Kentucky
Summary
Dedicated Patient Care Assistant with a proven track record at Jewish Hospital, excelling in patient monitoring and emotional support. Skilled in vital signs documentation and infection control, I enhance patient experiences through compassionate care and effective communication, ensuring safety and satisfaction in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Jewish Hospital
07.2024 - 03.2025
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Executed sandwich artistry duties with very low occurrence of errors.
Housekeeper
Norton Children's Hospital
05.2021 - 10.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Line Technician
Teasdale Latin Foods
10.2018 - 04.2021
- Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
- Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
- Documented all operations and managed communication with team members.
- Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
- Inspected all products for quality and optimum performance.
- Maintained and operated automated manufacturing equipment.
- Adjusted equipment and troubleshot issues.
- Improved system efficiency by performing routine maintenance and repairs on electrical, hydraulic, and mechanical components.
- Bolstered team productivity levels by consistently meeting deadlines while balancing multiple tasks simultaneously.
- Maintained detailed records of all maintenance activities, contributing to comprehensive asset management strategies.
- Assisted in training new technicians, sharing knowledge and best practices to promote skill development within the team.
- Reduced errors with thorough quality assurance checks during assembly operations.
- Maximized resource utilization through efficient planning of repair schedules based on priority needs and available resources.
- Upheld environmental standards through proper disposal of hazardous materials according to prescribed protocols.
- Showcased versatility by swiftly adapting to changes in technology or equipment specifications as required.
- Sustained peak machinery performance levels with expert calibration adjustments as necessary.
- Delivered exceptional customer service when responding to internal requests for assistance or troubleshooting support.
- Contributed to project success by installing, testing, and commissioning new equipment as needed.
- Streamlined workflow processes by organizing tools and supplies for easy access during work shifts.
- Minimized downtime with proactive preventative maintenance measures on essential equipment.
- Performed minor repairs on equipment and administered product changeovers.
- Increased reliability of electrical service by upgrading aging infrastructure and components.
- Improved safety standards, conducting regular checks on electrical lines and equipment to identify hazards.
- Leveraged expertise in high-voltage equipment to mentor new technicians, enhancing team skill levels and performance.
- Enhanced operational safety, implementing rigorous risk assessment procedures before starting repair work.
- Streamlined installation process for new electrical lines, significantly reducing project completion times.
- Facilitated community outreach programs, educating public on electrical safety and energy conservation.
- Played key role in disaster recovery efforts, quickly restoring power to affected areas after severe weather events.
- Advanced team collaboration by developing communication protocol for reporting and addressing technical issues.
- Ensured consistent power supply by meticulously maintaining and repairing transmission lines and equipment.
- Optimized energy distribution, implementing upgrades to electrical grid infrastructure.
- Participated in continuous professional development programs to stay abreast of advancements in line technology and safety practices.
- Reduced downtime during outages with rapid response and efficient troubleshooting techniques.
- Maintained detailed records of repairs and maintenance for regulatory compliance and operational efficiency.
- Collaborated with engineers to design and implement more efficient and resilient electrical systems.
- Supported emergency response teams during major outages, restoring power to critical infrastructure and homes.
- Enhanced team efficiency by leading training sessions on new technology and safety protocols.
- Minimized environmental impact with careful planning and execution of line maintenance in sensitive areas.
- Performed preventive maintenance of telecommunications equipment.
- Responded to service requests during and after business hours.
- Installed wiring, cabling and networking hardware on customer premises.
Cashier
Arbys Resturant
08.2016 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Meat Department Clerk
Kroger
04.2012 - 01.2013
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
- Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
- Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
- Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
- Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Unloaded merchandise and stocked cases with new merchandise.
- Prepared attractive displays that showcased the variety of meats available, encouraging customers to try new products.
Cashier
Dairy Queen Grill & Chill
11.2011 - 03.2012
Cashier
KFC Restaurant
07.2011 - 10.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sandwhich Maker
Wendys International
05.2011 - 07.2011
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
Diploma -
Bullitt Central High School
Shepherdsville, KY05.2011
Skills
- Medical terminology
- Vital signs documentation
- Written and verbal communication
- Emotional support
- Vital signs monitoring
- Blood glucose testing
- Basic life support
- Documentation
- Patient monitoring
- Personal hygiene assistance
- Safety protocols
- Feeding assistance
- Organizational standards
- Goal setting
- Seizure precautions
- Specimen collection
- Organizational skills
- Healthcare operations
- Room preparation
- Proficient in software
- Compassionate care
- Verbal and written communication
- Conflict mediation
- ADL support
- Nursing assistance
- Relationship building
- Mobility assistance
- Strategic planning
- End-of-life care
- Physical therapy support
- Claims processing
- Behavioral management
- Database coordination
- Pediatric care
- Patient education
- Care planning
- Infection control
- Tracheostomy care
- Dementia care
- Process improvements
- Administrative supervision
- Health assessments
- Risk management
- Monitoring tools
- Interdepartmental collaboration
- Project management
- Respiratory care
- Quality assurance
- Case management
- Program oversight
- Multitasking
- Nursing
- Condition tracking
- CPR certification
- Complication prevention
- Emergency response
- Blood glucose monitoring
- Infection prevention
Certification
BLS certificate
Timeline
Patient Care Assistant
Jewish Hospital
07.2024 - 03.2025
Housekeeper
Norton Children's Hospital
05.2021 - 10.2022
Line Technician
Teasdale Latin Foods
10.2018 - 04.2021
Cashier
Arbys Resturant
08.2016 - 12.2018
Meat Department Clerk
Kroger
04.2012 - 01.2013
Cashier
Dairy Queen Grill & Chill
11.2011 - 03.2012
Cashier
KFC Restaurant
07.2011 - 10.2011
Sandwhich Maker
Wendys International
05.2011 - 07.2011
Diploma -
Bullitt Central High School
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