Summary
Skills
Work History
Overview
Generic

Jillian Brutlag

Streamwood,United States

Summary

Experienced retail professional with strong communication and leadership skills, specializing in customer satisfaction and team management. Proven ability to resolve customer concerns, motivate staff, and maintain efficient daily operations while driving sales and delivering excellent in-store experiences.

Skills

  • Client Service
  • Building Relationships
  • Team Management
  • Organization
  • Solution Oriented
  • Positive Work Culture

Work History

Scheduling Coordinator

Thrive Pet Specialty and Emergency
Hoffman Estates, Illinois
04.2025 - Current
  • Client acquisition: being the first impression clients get when calling the hospital.
  • Coordinated appointment schedules for multiple specialty and emergency services.
  • Managed communication between clients and veterinary staff to ensure prompt service.
  • Utilized scheduling, payment, and medical record software to optimize daily workflow.
  • Building the scheduling position from the ground up and developing SOP’s

Referral Coordinator

BluePearl Specialty + Emergency
Northfield, IL
03.2022 - 04.2025
  • Act as liaison between other hospitals and internal staff to make sure we have everything needed to provide excellent patient care.
  • Support Client Service Team and act as the go-to when upper management was not in the building.
  • Work with higher management to develop best practices for referral and CSR team.
  • Train CSR’s on software, phone usage, and inter-hospital relationships.
  • Emailing/printing out labs per Doctor preference.
  • Messaging and calling clients to make sure they're ready for their upcoming appointment and answering any follow-up questions they may have.
  • Developing professional relationships with each doctor, technician, and client service coordinator in order to make sure everyone has what they need.
  • Acting as a catch all for any and all tasks.
  • Efficiently using Outlook, Teams, Google Docs, Excel, and One Note

Companion Animal Leader

Petco
Chicagoland, IL
01.2017 - 02.2022
  • Written and verbal communication Vendors to get the best product as possible.
  • Met with Vendors in order to address problems and create solutions.
  • Handled any customer relations issue.
  • Weekly meetings with store manager and to discuss trends in animal sales and promotions.
  • Took care of a top-level preforming store as the only manager on duty regularly
  • Monthly meetings with in district stores to speak to our sales/loss numbers.
  • Report back to store and district leaders on solutions once executed.
  • Educate staff and clients on animal care and products.
  • Supervised and trained staff on service techniques, boosting overall customer satisfaction, and sales.
  • Increased sales by leveraging store promotions, optimizing floor layout, and strategically placing well trained staff at promotion points to engage with clients.

Nail Technician

Muir Salon Group
Chicagoland, IL
07.2016 - 11.2019
  • Met with clients to discuss needs, service preferences and special requests.
  • Kept detailed inventory lists of all products.
  • Completed daily customer appointments and updated master schedule.
  • Resolved guest complaints.
  • Reported back to management via email and phone call, as they were not located locally.
  • Keep scheduled appointments with clients and rescheduled them at appropriate intervals for multiple technicians.

Overview

9
9
years of professional experience

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Jillian Brutlag