Jillian Christian
Belleville,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
DTE Energy
Detroit, MI
04.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
Medicaid Eligibility Specialist
Conifer Healthcare Solutions
Detroit, MI
05.2016 - 04.2022
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Documented all communication with applicants and inputted information into system using (ACE)
- Kept up-to-date with labor market information and professional developments by visiting training providers, professional bodies and employers.
Patient Access Representative
Conifer Healthcare Solutions
Detroit, MI
12.2013 - 10.2015
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Registered patients as they enter into the emergency department.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Education
Associate of Science - Medical Assisting
ECPI University
Skills
- Documentation and paperwork
- Good telephone etiquette
- Multitasking abilities
- Flexible & Adaptable
- Responsible
- Customer service
- Computer proficiency
- Teamwork
- Clerical
- Complaint resolution
- Account updating
- Information Security
- Scheduling
- Inbound and Outbound Calling
- Follow-up skills
- Conflict Resolution
- Clerical Support
Timeline
Customer Service Representative
DTE Energy
04.2022 - Current
Medicaid Eligibility Specialist
Conifer Healthcare Solutions
05.2016 - 04.2022
Patient Access Representative
Conifer Healthcare Solutions
12.2013 - 10.2015
Associate of Science - Medical Assisting
ECPI University