Jillian Clark
Las Vegas
Summary
Versatile customer care representative known for adaptability and strong attention to detail.
Experienced in addressing client concerns and ensuring compliance with industry regulations,
ready to leverage skills for improved client outcomes.
I would like to obtain a position that will allow me to apply the skills and knowledge that I have,
proving myself as an asset to your organization. I am also interested in a company with growth
opportunity, competitive wages
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Natural hairstylist
Loc’d & Crown’d
Las Vegas
05.2016 - Current
- Consulted with clients to understand their hairstyle preferences and needs.
- Recommended hair care products tailored to individual client requirements.
- Educated clients on proper hair maintenance and styling techniques.
- Managed appointment scheduling for optimal client flow throughout the day.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Specialize in braids, loc’s, and natural hairstyles
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Specialize in hair prosthetics (wigs)
Patient Service Representative
TEKsystems via Intermountain Health
Las Vegas
10.2025 - 03.2026
- Assisted patients with appointment scheduling and verification processes.
- Managed patient inquiries and provided accurate information regarding services.
- Coordinated communication between patients and healthcare providers effectively.
- Documents all phone calls accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
- Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
- Handled referrals
- Coding
Evolent Healthcare
Customer Service Rep
Las Vegas
02.2021 - 01.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Act as a liaison to solve problems related to claims, billing, and eligibility.
- Manage, answer, and resolve high-volume telephone, chat, or email inquiries from members and healthcare providers.
- Accurately log all interactions in the company's CRM system.
- Handled prior authorizations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
In Progress - Medical Assistant
Las Vegas College
Las Vegas, NV 10.2025 - 04.2026
N/A - Bachelor of Science Nursing
Nevada State University
Las Vegas, NV 01.2023 - 08.2024
Skills
- Patient care
- Medical terminology
- Customer service
- Appointment scheduling
- Effective communication
- Electronic medical records
- Time management
- Problem solving
- Flexible, adapt well to a changing environment
- Detail Oriented
- Computer Skills include;
- Excel & Word
- Power Point
- Outlook
- 10 key
Certification
- Licensed CNA
- Licensed natural hairstylist
Timeline
Patient Service Representative
TEKsystems via Intermountain Health
10.2025 - 03.2026
In Progress - Medical Assistant
Las Vegas College
10.2025 - 04.2026
N/A - Bachelor of Science Nursing
Nevada State University
01.2023 - 08.2024
Evolent Healthcare
Customer Service Rep
02.2021 - 01.2025
Natural hairstylist
Loc’d & Crown’d
05.2016 - Current