Jillian Clarke
Cary,NC
Summary
Versatile Senior Director. Highly experienced in project management and digital marketing. Hands-on leadership and management background with a solid track record of success in process implementation and operational restructuring. Gifted in building strategic industry partnerships, coordinating tactical plans, and devising proactive strategies. Enthusiastic and results-oriented, passionate about building relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
Work History
Sr. Director, Process and Project Management
Agital
Cary, NC
08.2022 - Current
- Launched Project Management System (ClickUp) in under 90 days. The project spanned 284 clients, seven departments, and 120+ users.
- Evaluates the effectiveness and costs of all processes, develops improvement strategies, and leads all project management objectives.
- Partners with staff to create professional development plans to support personal and business growth.
- Collaborates with the executive leadership team to develop long-term objectives to drive success.
- Manages a team of 6 along with 12 off-shore development employees.
- Establishes relationships with cross-functional teams and external clients to ensure expectations and timelines are met.
Director, Internal Brands
BEL USA
Raleigh, NC
09.2021 - 04.2022
- Oversaw content creation, marketing strategy, and paid advertising teams, ensuring optimal perforce and cohesion of all marketing efforts.
- Identified bottlenecks in marketing process, implemented procedures increasing efficiency and profitability by 25%.
- Responsible for exceeding MRR targets.
- Manage workflows to ensure all project deliverables were completed on time and within budget.
Senior Director, Channel Marketing (eCommerce)
Circle Graphics
Raleigh, NC
08.2019 - 09.2021
- Produced $16MM ARR by providing strategic leadership and a clear roadmap to success.
- Drove 66% ($7MM) increase in revenue YoY by implementing change methodologies and expansion initiatives.
- Produced the highest sales volume in department history by leading a team of six in spearheading initiatives, which included Amazon rebranding, pricing optimization, and extensive channel expansion.
- Selected to act as Interim Customer Service Director after five months of employment.
- Performed SWOT analysis of members, restructured organization, and doubled headcount within 90 days.
- Managed all day-to-day operations, performance management, team coaching, and goal setting for a team of 25.
- Successfully transitioned staff to remote working while ensuring zero interruption to business flow while continuing to drive sales during the COVID-19 pandemic.
Director of Sales and Operations
Colonial Mills
Pawtucket, RI
01.2019 - 08.2019
- Ensured alignment between Sales, Customer Service, and Operations to achieve corporate goals and quality standards
- Produced an average of $7MM in ARR while managing the company’s top eCommerce channels: Amazon, Wayfair, Overstock, JCPenney, and Home Depot
- Developed and implemented a process for product onboarding, resulting in a 20% increase in annual sales.
National Sales Director
Colonial Mills
Pawtucket, RI
09.2016 - 01.2019
- Directly increased sales by managing a product catalog of over 100k items, overseeing all product launches, and building strong relationships with customers while managing the Customer Services department.
- Launched 100+ new product collections across the top five accounts, leading to the company achieving the highest sales volume in 12+ years.
Senior Associate, Customer Account Management
Banneker Industries
North Smithfield, RI
10.2014 - 08.2016
- Oversaw all activities related to managing of $600M worth of inventory across multiple contracts and site locations
- Maintained contract lifecycle management policies and procedures, ensuring compliance with federal regulations and customer requirements.
Education
Bachelor of Arts - Public And Profession Communications
Rhode Island College
Rhode IslandSkills
- Project Management
- Strategic & Business Planning
- Management of Remote Employees
- Risk Management
- Process Development and Improvement
- Partnership Development
- Data and Metrics Interpretation
- Market and Competitive Analysis
- Team Building and Motivation
Timeline
Sr. Director, Process and Project Management
Agital
08.2022 - Current
Director, Internal Brands
BEL USA
09.2021 - 04.2022
Senior Director, Channel Marketing (eCommerce)
Circle Graphics
08.2019 - 09.2021
Director of Sales and Operations
Colonial Mills
01.2019 - 08.2019
National Sales Director
Colonial Mills
09.2016 - 01.2019
Senior Associate, Customer Account Management
Banneker Industries
10.2014 - 08.2016
Bachelor of Arts - Public And Profession Communications
Rhode Island College
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