Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Corbo

West Palm Beach,FL

Summary

Dynamic professional with extensive experience in operations management and customer relations at Corbo Enterprises Inc. Proven track record in optimizing supply chain processes and enhancing service quality. Skilled in staff management and strategic planning, fostering strong relationships with clients and suppliers to drive revenue growth and improve overall business performance.

Overview

20
20
years of professional experience

Work History

Franchise Owner

Corbo Enterprises Inc
04.2020 - Current
  • Oversaw daily operations, ensuring compliance with franchise standards and local regulations.
  • Developed and implemented training programs for new staff, enhancing service quality and efficiency.
  • Managed inventory control processes, optimizing supply chain logistics to minimize waste.
  • Analyzed sales data to identify trends, driving targeted marketing strategies for revenue growth.
  • Cultivated strong relationships with suppliers, negotiating contracts to secure favorable terms and pricing.
  • Established performance metrics for team members, fostering accountability and continuous improvement.
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary
  • Consulted with customers to assess needs and propose optimal solutions.

Teacher

Wellington Preparatory School
01.2019 - 03.2020
  • Developed engaging lesson plans aligned with curriculum standards to enhance student learning outcomes.
  • Implemented differentiated instruction strategies to accommodate diverse learning styles and needs.
  • Fostered a positive classroom environment promoting respect, collaboration, and active participation among students.
  • Mentored junior teachers through structured professional development workshops and collaborative planning sessions.
  • Integrated technology tools to enhance teaching methods and improve student engagement in lessons.
  • Collaborated with parents and guardians to support student development and address academic concerns effectively.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.

Bakery Manager

Publix Super Markets Inc
01.2013 - 10.2018
  • Led daily operations, ensuring optimal production schedules and efficient resource allocation.
  • Trained and mentored staff in baking techniques and safety protocols, fostering a collaborative environment.
  • Implemented inventory management systems to streamline stock levels and reduce waste.
  • Developed new recipes, enhancing product offerings and aligning with market trends.
  • Analyzed sales data to identify growth opportunities, driving strategic product placement decisions.
  • Coordinated staff schedules to optimize labor resources during peak business periods.
  • Cultivated relationships with suppliers to secure quality ingredients at competitive prices.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
  • Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
  • Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
  • Established performance metrics to evaluate staff productivity accurately while identifying areas for improvement or additional training needs.
  • Optimized staffing schedules based on peak times, improving service speed and customer satisfaction.
  • Improved bakery layout for better flow and customer experience, leading to shorter wait times and higher satisfaction ratings.
  • Managed budgeting and financial reporting, ensuring profitability and identifying areas for cost reduction.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Customer Service Representative

Publix Super Markets Inc
02.2008 - 08.2012
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
  • Managed order processing using CRM software, minimizing errors and enhancing workflow efficiency.
  • Trained new representatives on customer service protocols and best practices to ensure consistency.
  • Collaborated with cross-functional teams to address complex issues and improve service delivery.
  • Conducted follow-up calls to ensure resolution of customer concerns, fostering positive relationships.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier

Winn Dixie Supermarket
01.2006 - 12.2008
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring proper cash handling procedures.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Assisted in restocking shelves and organizing merchandise for better presentation.
  • Learned company policies and procedures to ensure compliance during transactions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Science - Medical Informatics

Keiser University
Fort Lauderdale, FL
11.2019

Santaluces High School
Lantana FL
05.2007

Skills

  • Brand compliance
  • Franchise relations
  • Operations management
  • Small business operations
  • Verbal and written communication
  • Relationship building
  • Customer relations
  • Supply chain optimization
  • Client service
  • Staff management
  • Strategic planning
  • Employee development
  • Business management
  • Sales management
  • Cost reduction
  • Administrative oversight
  • KPI management

Timeline

Franchise Owner

Corbo Enterprises Inc
04.2020 - Current

Teacher

Wellington Preparatory School
01.2019 - 03.2020

Bakery Manager

Publix Super Markets Inc
01.2013 - 10.2018

Customer Service Representative

Publix Super Markets Inc
02.2008 - 08.2012

Cashier

Winn Dixie Supermarket
01.2006 - 12.2008

Associate of Science - Medical Informatics

Keiser University

Santaluces High School

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Jillian Corbo