Summary
Overview
Work History
Skills
Timeline
Generic

Jillian Stoiber

Berkey,OH

Summary

Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Action-oriented with strong ability to communicate effectively with customers, staff and supervisors.

Overview

19
19
years of professional experience

Work History

Account Manager, Inside Sales

Bollin Label
08.2019 - Current
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
  • Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
  • Enhanced team productivity by streamlining internal processes and implementing efficient sales strategies.
  • Updated accounts and maintained long-term relationships with clients.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Attended industry trade shows nationwide to boost sales an brand awareness.

Promotional Products Specialist/CSR

Metzgers Printing & Mailing
07.2016 - 06.2019
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Communicate with vendors regarding back order availability, future inventory and special orders.
  • Answer product questions with up-to-date knowledge.
  • Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
  • Ask open-ended questions to assess customer needs.
  • Learn, reference and apply product knowledge information.
  • Effectively communicate with and support sales and administrative teams on a daily basis.

General Manager

SIDELINES III
09.2012 - 05.2016
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff when necessary.

Assistant Manager

SIDELINES II
12.2005 - 09.2012
  • Provided onsite training.
  • Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers.
  • Informed patrons of establishment specialties and features.
  • Inspected dining and serving areas to ensure cleanliness and proper setup.
  • Performed serving, cleaning, and stocking duties in establishments.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Developed and maintained exceptional customer service standards.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Skills

  • Results-oriented
  • Sourcing
  • Client-focused
  • Customer Service
  • Supervisory skills
  • Talent development
  • Strong leader
  • Onboarding
  • Operations management
  • High paced work environment
  • Organizational skills
  • Adaptability

Timeline

Account Manager, Inside Sales

Bollin Label
08.2019 - Current

Promotional Products Specialist/CSR

Metzgers Printing & Mailing
07.2016 - 06.2019

General Manager

SIDELINES III
09.2012 - 05.2016

Assistant Manager

SIDELINES II
12.2005 - 09.2012

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