Jillian Cruz
Clifton ,NJ
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Media and communications professional experienced in handling stress and changing demands of different projects. History of improving processes and increasing team efficiency. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
13
13
years of professional experience
Work History
Office Coordinator
Freshpet Inc
Secaucus, NJ
07.2019 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Increased team productivity by reorganizing office supplies and protocols.
- Coordinated special projects and managed schedules.
Store Manager
Cohen’s Fashion Optical
Jersey City, NJ
01.2016 - 01.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Sales Associate
Cohen's Fashion Optical
Jersey City, NJ
01.2009 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted customers with prompt and polite support in-person and via telephone.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Bachelor of Science - Geology
New Jersey City University
Jersey City, NJAssociate of Arts - Early Childhood Education
Hudson County Community College
Jersey City, NJHigh School Diploma -
St. Dominic Academy
Skills
- Educating Consumers
- Customer Inquiries
- Google Analytics
- Social Media Monitoring
- Corporate Events Planning
- Customer Relations
- Internal Communications
- Material and Labor Scheduling
Timeline
Office Coordinator
Freshpet Inc
07.2019 - Current
Store Manager
Cohen’s Fashion Optical
01.2016 - 01.2019
Sales Associate
Cohen's Fashion Optical
01.2009 - 01.2016
Bachelor of Science - Geology
New Jersey City University
Associate of Arts - Early Childhood Education
Hudson County Community College
High School Diploma -
St. Dominic Academy
Similar Profiles
MATTHEW WORMLEYMATTHEW WORMLEY
Production Operator at Freshpet IncProduction Operator at Freshpet Inc
Hannah RaneyHannah Raney
Quality Assurance Technician at FreshpetQuality Assurance Technician at Freshpet
Michael BuckleyMichael Buckley
Production Operator at FreshpetProduction Operator at Freshpet
Luis VegaLuis Vega
Member Service Representative at Crunch FitnessMember Service Representative at Crunch Fitness
Tunc OgrukTunc Ogruk
FOH Manager at Hidden Treasures Rum Bar GrillFOH Manager at Hidden Treasures Rum Bar Grill