Jillian Czuryla
2350 63rd Ave South,FL
Summary
I am an outgoing and friendly individual who has over 10 years of experience within various medical departments. I am well versed and cross trained in both receptionist and technician/assistant departments. I am a very organized and dependable candidate, who is successful at managing multiple priorities and any added responsibilities with a high degree of accuracy. I am seeking a full-time position where I can explore new educational opportunities and one that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Optometric Technician and Receptionist
Bay Vision
10.2021 - Current
- Managed administrative duties with reception, appointment scheduling through telephone / online communication and payment processing. This also included assisting with insurance questions, eligibility, and prior authorizations
- Conducted pretesting procedures to gather data before the examination, making the appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care while at home.
- Maintained inventory levels and accurate product usuage.
- Collaborated with optometry staff to reach individual and team goals.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
- Helped patients complete necessary medical forms and documentation upon check in. Including demographics, health and family history and medications.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Ordering diagnostic lenses for individual patient’s after each appointment. Maintaining accurate records of when the diagnostic lenses have arrived, when they are picked up by the patient or dispensed.
- Complying with all company policies and procedures, including HIPAA.
- Identified issues during preliminary exam and addressed concerns with physician.
Medical Receptionist
Veterinary Hospital
01.2019 - 07.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by cleaning glass, restocking products, refreshments, sweeping and mopping.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Printed prescription requests and queries in compliance with practice protocol.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processing billing and coding for insurances and other payments forms, such as, HSA, FSA and Care Credit on their designated websites.
Medical Records Specialist and Office Assistant
Urgent Care
Belleview, FL
07.2015 - 01.2019
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff and patients by email and telephone.
- Kept accurate log of requests for medical information and records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files. Both digital and paper.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Transporting important and confidential medical supplies and patient samples from one office to another.
- Filing and organizing employee records and charts. Complying with state regulations and office policies. Ensuring all necessary paperwork has been signed and updated from year to year.
- Working closely with management and the owner to complete daily tasks to help the office run more efficiently.
- Delivering medical prescriptions to patient’s at their residence when applicable.
Education
Associates Degree - Business Administration And Management
College of Central Florida
Ocala, FL05.2017
Skills
- Strong communication skills
- Leadership
- Time Management
- Problem solving
- Compassionate
- Excellent customer service
- Detail oriented and organized
- Efficient in Word, Microsoft, Excel and PowerPoint While also being able to adapt quickly and efficiently into new software programs
Timeline
Optometric Technician and Receptionist
Bay Vision
10.2021 - Current
Medical Receptionist
Veterinary Hospital
01.2019 - 07.2021
Medical Records Specialist and Office Assistant
Urgent Care
07.2015 - 01.2019
Associates Degree - Business Administration And Management
College of Central Florida