Jillian Czuryla
2350 63rd Ave South,FL
Summary
I am an outgoing and friendly individual who has over 10 years of experience within various medical departments. I am well versed and cross trained in both receptionist and technician/assistant departments. I am a very organized and dependable candidate, who is successful at managing multiple priorities and any added responsibilities with a high degree of accuracy. I am seeking a full-time position where I can explore new educational opportunities and one that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Optometric Technician and Receptionist
Bay Vision
10.2021 - Current
- Managed administrative duties with reception, appointment scheduling through telephone / online communication and payment processing. This also included assisting with insurance questions, eligibility, and prior authorizations
- Conducted pretesting procedures to gather data before the examination, making the appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care while at home.
- Maintained inventory levels and accurate product usuage.
- Collaborated with optometry staff to reach individual and team goals.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
- Helped patients complete necessary medical forms and documentation upon check in. Including demographics, health and family history and medications.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Ordering diagnostic lenses for individual patient’s after each appointment. Maintaining accurate records of when the diagnostic lenses have arrived, when they are picked up by the patient or dispensed.
- Complying with all company policies and procedures, including HIPAA.
- Identified issues during preliminary exam and addressed concerns with physician.
Medical Receptionist
Veterinary Hospital
01.2019 - 07.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by cleaning glass, restocking products, refreshments, sweeping and mopping.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Printed prescription requests and queries in compliance with practice protocol.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processing billing and coding for insurances and other payments forms, such as, HSA, FSA and Care Credit on their designated websites.
Medical Records Specialist and Office Assistant
Urgent Care
07.2015 - 01.2019
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff and patients by email and telephone.
- Kept accurate log of requests for medical information and records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files. Both digital and paper.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Transporting important and confidential medical supplies and patient samples from one office to another.
- Filing and organizing employee records and charts. Complying with state regulations and office policies. Ensuring all necessary paperwork has been signed and updated from year to year.
- Working closely with management and the owner to complete daily tasks to help the office run more efficiently.
- Delivering medical prescriptions to patient’s at their residence when applicable.
Education
Associates Degree - Business Administration And Management
College of Central Florida
Ocala, FL05.2017
Skills
- Strong communication skills
- Leadership
- Time Management
- Problem solving
- Compassionate
- Excellent customer service
- Detail oriented and organized
- Efficient in Word, Microsoft, Excel and PowerPoint While also being able to adapt quickly and efficiently into new software programs
Timeline
Optometric Technician and Receptionist
Bay Vision
10.2021 - Current
Medical Receptionist
Veterinary Hospital
01.2019 - 07.2021
Medical Records Specialist and Office Assistant
Urgent Care
07.2015 - 01.2019
Associates Degree - Business Administration And Management
College of Central Florida