Jillian Davenport
Williamsburg,United States
Summary
Dedicated and resilient Juvenile Probation and Intake Officer with 6 years of criminal justice experience, advanced leadership skills, and knowledge of legal system processes. Communicates effectively with others and helps motivate individuals to make positive life changes. Effective at managing difficult cases and making sound, educated decisions. Creative and practical problem solver. Excellent communication, problem-solving and interpersonal abilities.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Juvenile Intake and Probation Officer
Virginia Department of Juvenile Justice
Williamsburg, VA
01.2021 - Current
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally
- Maintained detailed records of all client interactions in a secure database system
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process
- Managed a high volume of cases, prioritizing workload for optimal efficiency
- Demonstrated adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness
- Collaborated with colleagues to develop best practices for managing challenging client situations
- Developed rapport with clients through empathetic communication, fostering trust in the organization''s services
- Observed strict confidentiality guidelines to properly secure information and data
- Administered drug tests to juveniles
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries
- Promoted department's mission and procedures to community organizations, school officials and law enforcement
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals
- Coordinated with mental health professionals to address substance abuse concerns and emotional well-being among juveniles under supervision
- Participated in ongoing professional development opportunities to stay current on trends, research, and best practices in the field of juvenile justice
- Strengthened family dynamics for successful rehabilitation by providing resources and support to both juveniles and their families
- Investigated juveniles' activities, school attendance and employment
- Assisted young people in developing realistic goals for their future while supporting them throughout the process of achieving those objectives
- Maintained accurate records and documentation for each case, facilitating efficient communication among stakeholders and informed decision-making processes
- Developed key partnerships with staff of community organizations to improve access to educational services among disenfranchised youth
- Conducted client needs assessments based on presented issues as well as social and restorative justice models of care
- Ensured timely completion of required reports for courts, demonstrating compliance with all stipulated deadlines and attention to detail
- Visited homes of youth offenders and resolved family issues.
- Conducted thorough assessments of juvenile offenders to determine risk levels, needs, and appropriate supervision strategies
- Reduced recidivism rates through targeted interventions and appropriate referrals to community-based programs
- Promoted restorative justice principles within the community through collaboration with victim advocates, law enforcement agencies, schools, and other stakeholders
- Improved juvenile probation outcomes by implementing evidence-based practices and individualized case management plans
- Developed relationships with local service providers to increase availability of resources tailored specifically to the unique needs of juvenile offenders
- Testified in court proceedings as needed, providing clear recommendations based on thorough evaluations and knowledge of best practices in juvenile justice
- Collaborated with multidisciplinary teams to ensure a comprehensive approach in addressing the needs of youth under supervision
- Compiled information from law enforcement and conducted interviews with youth offenders
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies
- Adhered to legal requirements by performing office, home, and employment visits
- Suggested special community service rehabilitation programs to help further support offenders
- Completed reports on behalf of court and associated legal entities
- Determined appropriate supervision levels by conducting risk and needs assessments
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes
- Interpreted data from various assessment tools to determine appropriate level of supervision
- Maintained compliance with all legal statutes, policies and procedures
- Served as court liaison by attending court hearings and presenting reports and recommendations
Juvenile Probation Officer
Virginia Department of Juvenile Justice
Emporia, VA
07.2018 - 01.2021
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries
- Promoted department's mission and procedures to community organizations, school officials and law enforcement
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals
- Coordinated with mental health professionals to address substance abuse concerns and emotional well-being among juveniles under supervision
- Participated in ongoing professional development opportunities to stay current on trends, research, and best practices in the field of juvenile justice
- Strengthened family dynamics for successful rehabilitation by providing resources and support to both juveniles and their families
- Investigated juveniles' activities, school attendance and employment
- Assisted young people in developing realistic goals for their future while supporting them throughout the process of achieving those objectives
- Maintained accurate records and documentation for each case, facilitating efficient communication among stakeholders and informed decision-making processes
- Developed key partnerships with staff of community organizations to improve access to educational services among disenfranchised youth
- Conducted client needs assessments based on presented issues as well as social and restorative justice models of care
- Ensured timely completion of required reports for courts, demonstrating compliance with all stipulated deadlines and attention to detail
- Visited homes of youth offenders and resolved family issues.
- Conducted thorough assessments of juvenile offenders to determine risk levels, needs, and appropriate supervision strategies
- Reduced recidivism rates through targeted interventions and appropriate referrals to community-based programs
- Promoted restorative justice principles within the community through collaboration with victim advocates, law enforcement agencies, schools, and other stakeholders
- Improved juvenile probation outcomes by implementing evidence-based practices and individualized case management plans
- Developed relationships with local service providers to increase availability of resources tailored specifically to the unique needs of juvenile offenders
- Testified in court proceedings as needed, providing clear recommendations based on thorough evaluations and knowledge of best practices in juvenile justice
- Collaborated with multidisciplinary teams to ensure a comprehensive approach in addressing the needs of youth under supervision
- Compiled information from law enforcement and conducted interviews with youth offenders
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies
- Adhered to legal requirements by performing office, home, and employment visits
- Suggested special community service rehabilitation programs to help further support offenders
- Completed reports on behalf of court and associated legal entities
- Determined appropriate supervision levels by conducting risk and needs assessments
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes
- Interpreted data from various assessment tools to determine appropriate level of supervision
- Maintained compliance with all legal statutes, policies and procedures
- Served as court liaison by attending court hearings and presenting reports and recommendations
Counselor
Merrimac Juvenile Detention Center
Williamsburg, VA
10.2016 - 07.2018
- Established rapport with juvenile residents through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile residents to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between residents.
- Promoted positive behavior among residents by implementing structured daily routines and encouraging adherence to facility policies.
- Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
- Transported juvenile residents to and from court hearings, medical facilities, classes, or recreational activities.
- Supervised recreational activities for residents to promote physical fitness and encourage positive social interactions.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Managed transportation of juveniles to court hearings or medical appointments while maintaining strict adherence to safety protocols at all times.
- Established positive working relationships and maintained boundaries with residents.
- Supervised residents during meals, recreation and other activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Restrained juvenile inmates when disturbances required physical intervention.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
Security Sergeant
SeaWorld Parks and Entertainment
Williamsburg, Virginia
03.2008 - 10.2016
- Created and implemented security standard operating procedures
- Planed, directed, or coordinated security activities to safeguard company assets, employees, guests, or others on company property
- Interacted effectively with all groups of adults, juveniles and their families
- Superior time management skills; prioritize and organize tasks daily
- Supervised security officers, assisted in hiring, training, assigning work, evaluating performance, counseling and/or disciplining
- Effectively communicated security status, updates, and actual or potential problems, using established procedures
- Patrolled property to ensure compliance with security policies and procedures
- Identified, investigated, and resolved security incidents
- Interviewed victims, witnesses and suspects, utilizing motivational interviewing techniques when necessary
- Prepared comprehensive reports on investigations, losses, and violations of regulations, policies and procedures
- Assisted in keeping incident case files up to date, especially those with the potential of going to court
- Responded to medical emergencies, fire alarms, intrusion alarms, and calls for assistance
- Trained security officers in security standard operating procedures
- Keep detailed hard files and excel files on all training, in classroom as well as individual, and making sure all security personal were incompliance with company standards
- Provided security presence among guests and team members in order to preserve and protect people, animals, the environment, and property
- Informed guests, team members, and contractors of policy violations, and escorted violators from premises when necessary
- Assisted with crisis intervention and management when critical situations arose in the park
- Staffed personnel daily based on budget and park attendance
- Trained junior security officers in emergency procedures, resulting in improved team preparedness and response time
- Developed trusting relationships with staff members by maintaining approachability while enforcing necessary regulations for workplace safety
- Provided backup to security officers to maintain coverage
- Collaborated with local law enforcement agencies, ensuring timely response to security incidents
- Served as a reliable point of contact for staff and management during times of crisis, coordinating communication and action plans effectively to mitigate negative outcomes
- Maintained a safe environment for staff and visitors with strict access control procedures
- Monitored CCTV systems effectively, allowing for quick identification and resolution of potential issues
- Utilized strong communication skills when liaising with other departments on matters related to safety and security planning
- Responded to emergencies such as building alarms, accidents and criminal concerns
- Evaluated performance metrics of junior personnel, providing constructive feedback aimed at improving individual job performance as well as overall team efficiency
- Trained and supervised new security professionals to maximize performance and understanding of standard operating procedures
- Improved employee awareness of safety procedures through regular training sessions
- Recorded incident reports with detailed accounts of occurrences
- Oversaw team of 50-140 security officers (depending on the season) and managed scheduling and performance evaluations
- Collaborated with management to develop security policies and procedures
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards
- Trained security workers on site-specified procedures
- Completed shift handover reports and debriefed next shift upon arrival
- Managed security staff rotation for position coverage on breaks
Sales Associate
Beyond Bricks
Williamsburg, Virginia
10.2013 - 01.2015
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Demonstrate use or operation of merchandise
- Inventory stock and requisition new stock
- Clean shelves, counters, and tables
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Public Safety Officer/Dispatcher
Busch Entertainment Corporation
Kingsmill/Williamsburg, Virginia
10.2003 - 03.2008
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Assist in answering alarms and investigating disturbances
- Warn persons of rule infractions or violations
- Monitor and authorize entrance of residents, employees, visitors, and other persons to maintain security of premises
- Question callers to determine their locations, and the nature of their problems to determine type of response needed
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
- Record details of calls, dispatches, and messages
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
- Learn material and pass required tests for certification
- Instruct and certify all Kingsmill Employees in First Aid and AED procedures
- Keep detailed hard files and Excel files on all training, in classroom as well as individual, and making sure all employees are incompliance with American Red Cross standards.
Dispatcher
Busch Entertainment Corporation
Williamsburg, Virginia
02.2003 - 10.2003
- Receive and disseminate pertinent information in a timely and efficient manner
- Evaluate the urgency of calls and prioritize accordingly
- Summarize information received to basic elements needed to establish conditions, codes, locations, etc
- Document all pertinent summarized information on appropriate logs.
Cashier
Chic-Fil-A
Williamsburg, Virginia
11.2002 - 02.2003
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales.
Emergency Dispatcher
York County Fire and Life Safety
Yorktown, Virginia
08.2001 - 10.2002
- Question callers to determine their locations, and the nature of their problems to determine type of response needed
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
- Record details of calls, dispatches, and messages
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles
- Maintain access to, and security of, highly sensitive materials
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
- Learn material and pass required tests for certification
- Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies
- Provide emergency medical instructions to callers
- Provide crisis intervention and management until emergency services arrived.
Security/Dispatcher
06.1999 - 08.2001
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Answer alarms and investigate disturbances
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises necessary.
Costumes Seamstress/Distribution
02.1999 - 05.2000
- Design or construct costumes, major repairs, or alterations
- Examine costume fit on cast members and sketch or write notes for alterations
- Distribute costumes or related equipment and keep records of item status
- Return borrowed items when season is complete and return other items to storage
- Inventory stock to determine types or conditions of available costuming.
Security/Dispatcher
02.1991 - 09.1993
- Same responsibilities as listed above.
Operations Ride Attendant
02.1987 - 07.1988
- Provide information about the park including rules and regulations
- Direct patrons to rides, seats, or attractions
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons
- Clean equipment, rides, facilities, and grounds
- Keep informed of shut-down and emergency evacuation procedures
- Provide assistance to patrons entering or exiting rides
- Fasten safety devices for guests, or provide them with directions for fastening devices
- Announce or describe different park attractions to guests.
Merchandise Cashier
04.1986 - 09.1986
- Receive payment by cash, check, credit cards
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Bag, box, wrap, or gift-wrap merchandise
- Compute and record totals of transactions.
Education
Completed Bachelor’s Degree in Criminal Justice -
St. Leo University
FT EUSTIS, Virginia12.2015
Completed coursework towards Criminal Justice -
Thomas Nelson Community College
HAMPTON, Virginia01.2005
Completed coursework towards Criminal Justice -
Christopher Newport University
NEWPORT NEWS, Virginia08.1993
Completed coursework towards Liberal Arts -
Southern College of New Hampshire
ROOSEVELT ROADS, Puerto Rico01.1990
High School Diploma -
Bruton High School
Williamsburg, VA06.1988
Skills
- Professionalism
- Risk, Needs, and Responsivity Assessments
- Case Management
- Proficient in Microsoft Word, Excel, and PowerPoint
- Report Writing
- Motivational Interviewing
- Court Testimony and Procedures
- Interstate Compact familiarity
- Multitasking
- Excellent Verbal and Written Communication
- Organizational Skills
- Reliability, Adaptability, and Flexibility
References
Christine Foster
9th District Office Specialist
804-966-9622
christine.foster@djj.virginia.gov
Aaron Vincion-Cortright
16th District Court Service Supervisor
434-948-0442
aaron.vincion@djj.virginia.gov
Roger Langwell
James City County PD
757-869-7477
roger_101st@yahoo.com
Certification
- Youth Assessment and Screening Instrument (YASI)
- Child and Adolescent Needs and Strengths (CANS)
- New Kent and Charles City County Family Assessment and Planning Team Member (FAPT)
- New Kent Multidisciplinary Truancy Team (MDT)
- Aggression Replacement Training (ART) Instructor
- 9th District Gang Specialist (VGIA)
- G.R.E.A.T. (Gang Resistance Education and Training) Instructor
- Screening for Experiences and Strengths (SEAS) Certification
- 9th District Court Service Employee of the Month Distinction December 2021
- 9th District Court Service Employee of the Month Distinction November 2022
- 9th District Court Service Employee of the Month Distinction December 2022
- EPICS Recording Employee of the Quarter August - October 2021
- EPICS Recording Employee of the Quarter January - March 2024
- YASI Certificate of Excellence December 2022
Timeline
Juvenile Intake and Probation Officer
Virginia Department of Juvenile Justice
01.2021 - Current
Juvenile Probation Officer
Virginia Department of Juvenile Justice
07.2018 - 01.2021
Counselor
Merrimac Juvenile Detention Center
10.2016 - 07.2018
Sales Associate
Beyond Bricks
10.2013 - 01.2015
Security Sergeant
SeaWorld Parks and Entertainment
03.2008 - 10.2016
Public Safety Officer/Dispatcher
Busch Entertainment Corporation
10.2003 - 03.2008
Dispatcher
Busch Entertainment Corporation
02.2003 - 10.2003
Cashier
Chic-Fil-A
11.2002 - 02.2003
Emergency Dispatcher
York County Fire and Life Safety
08.2001 - 10.2002
Security/Dispatcher
06.1999 - 08.2001
Costumes Seamstress/Distribution
02.1999 - 05.2000
Security/Dispatcher
02.1991 - 09.1993
Operations Ride Attendant
02.1987 - 07.1988
Merchandise Cashier
04.1986 - 09.1986
Completed Bachelor’s Degree in Criminal Justice -
St. Leo University
Completed coursework towards Criminal Justice -
Thomas Nelson Community College
Completed coursework towards Criminal Justice -
Christopher Newport University
Completed coursework towards Liberal Arts -
Southern College of New Hampshire
High School Diploma -
Bruton High School