JILLIAN DAVIS
Tampa,FL
Summary
To work in a challenging environment, where utilizing ones experience and knowledge in order to enhance the development and success of the organization.
Overview
21
21
years of professional experience
Work History
Train Operator
MTA New York City Transit
12.2023 - 03.2024
- Monitors console and radio communications to ensure that vehicles are operating within established guidelines
- Observes and detects problems with passengers entering and exiting train doors and takes corrective action; observes and detects hazards on the track, in the station or platforms, or on the train itself, reports them to Rail Control Center personnel via radio, and takes necessary corrective action
- Makes announcements to passengers regarding station arrivals, transfer points, delays and emergencies and answers passenger questions
- In yards, on test tracks, turntables and wash facilities, follows directions from Tower personnel and operates console to move trains as directed
- Takes prescribed action such as evacuating passengers, administering first aid, and using a fire extinguisher during emergencies
- Reports basic equipment malfunctions of a mechanical or electrical nature to Rail Control Center, works with Road Car Inspector to isolate reported problems
- Maintains logs of work activities, completes forms to report unusual circumstances and action taken
- Uses a variety of communication equipment, including a public address system, two-way radios and emergency telephones
- Monitors and learns to apply changes in operating and emergency procedures
- Maintains and upgrades knowledge of policies and procedures as required.
Airport Operations Crewmember/ Liaison
Jetblue Airways
02.2019 - 02.2024
- Responsible for checking customers in and rebooking them if they miss their flight or if it is cancelled
- Also, I resolved any issues that my customers may have
- Assisting customers on the knowledgeable use of the Kiosk for easier and quicker checking in to their flight
- Assisting customers on the floor by directing them where to go to drop their bags or if they are travelling internationally what line they need to be in
- Ensuring our Mosaic customers receive the priority service they earned
- Working flights at the gate with constant communication with operations for an on-time departure or if my flight is delayed keeping customers properly updated
- Ensuring at the gate all boarding passes are scanned correctly for proper weight and balance on the aircraft, also to make sure we have an accurate inventory of our customers on our aircraft
- We board by group so we make sure our customers are following the group they are in by making gate announcements and checking boarding passes before scanning
- Always respecting my brand, which is Jetblue at all times on the job and outside of it
- My goal with every transaction is to make my customers smile through any situation.
Ground Operations Crewmember
Jetblue Airways
04.2017 - 01.2019
- Responsible for ensuring the arrival and departure area for the aircraft is clear from all debris by conducting Fod walk before and after every flight
- Ensuring all GSE is out of the buffer zone at all times
- Pre arrival check of GSE to ensure they are operational at the gate
- Once the aircraft is safely choked, the safety pin is placed to avoid the anyone in the flight deck turning the steering, the GPU is connected and both the beacon light and engines are powered down safely an aircraft exterior safety check must be conducted, this walk around is to examine if there is any damages or missing pieces on the exterior of the aircraft and to report all findings
- Before opening the aircraft, we must ensure all the cones are placed in all the safety areas of the aircraft to avoid damage to the aircraft or any individual
- We ensure that the customer's bags are safely loaded on and off the aircraft and taken to the appropriate belt for the customer to retrieve in a timely manner
- Ensuring the lavatory is emptied and water is full on the aircraft for every flight before take-off
- Before D 10 ensure the captain has the bins load count along with any gate checks and comat
- After the flight takes off, we complete the FAA-required report which documents the load factors of the flight.
Operations Zone Coordinator TDY
Jetblue Airways
04.2018 - 05.2018
- Responsible for ramp control coordination with Jetblue airlines and the Federal Aviation Administration tower
- Responsible for updated gate assignment for the aircraft, taking in-range calls from the inbound flight deck, and communicating via radio to all departments
- Work closely with all the business partners to ensure our aircraft on-time departure
- Monitoring Sabre, Movement Control, and Flight Explorer screens consistently this is not only to avoid delays but also if there is a delay it is coded properly and accurately
- Communicates crucial information to System Operations and all departments, monitors and communicates customers connections issues and bin load restrictions
- Assigns and manages aircraft moves by working closely with the move team (ARG)
- Ensuring that flights in GMS are properly delayed and or undelayed
- Enter information into Sabre Flight Information Display Screens sets up international arrivals
- Flight clarification management and irregular operations management
- Facility maintenance and security communications.
Customer Field Representative
Con Edison
07.2013 - 09.2016
- Responsible for accurately reading and recording electric meters for personal and business customers located throughout Brooklyn, NY
- Required to climb stairs, walk extensively, and stand for prolonged periods of time in adverse weather conditions
- Represent Con Edison by positively interacting on a daily basis with electric customers
- Foster and environment that is inclusive of working in teams; routinely assist team members with ensuring they complete their assigned tasks/routes
- Maintain a safety conscious environment by being self-aware and familiar with my surroundings at all times
- Serve as the liaison between Con Edison and our electric customers; address customer inquiries and provide resources when required
- Successfully complete assigned tasks; meet or exceed goals.
Temporary Assignment (Acting Administrative Assistant – B/Q Electric Operations)
Con Edison
07.2015 - 10.2015
- Assist Construction groups with work closure via Logica (Arm Web Portal)
- Contact B/Q Electric customers to schedule/confirm service restoration and new business appointments
- Ensure all customer updates are documented in the Customer Project Management System (CPMS) and Logica - Work Manager application
- Update, Track and send Department of Transportation Notice of Violation emails for all vehicles assigned to B/Q Electric; collect and track payments received and disputed notices
- Provide assistance to the B/Q Underground East crews by requesting street closures and required flushes on underground structures
- Daily use of Microsoft Office Suite (Excel, Word, Outlook & PowerPoint)
- Assisted with the requisitioning and reconciliation of vendor payments via Oracle.
Temporary Assignment (Acting Talent Advisor)
Con Edison
11.2014 - 07.2015
- Coordinated the full cycle recruitment process of Union Technical and Union entry level for “High Volume Hiring” positions by cultivating synergetic relationships with Depart/Section Managers, Employee & Labor Relations, Law, HR Services, Applicants/candidates and New Employees
- Ensured compliance with Federal and State legislation as they apply to the Recruiting/ Hiring process
- E-verified new employees through the uscis.gov data system to ensure their can legally work in the U.S
- Executed a thorough background check for all new applicants through our vendor Sterling
- Coordinated through American Red Cross applicants in the Mech B and GUW positions acquiring their CPR certificate
- Prepared applicants for the orientation process and assisted with orientation
- Daily use of eHire for entering all applicants’ data from the day they applied to the day they are hired
- Daily use of Microsoft Office Suite (Excel, Word, Outlook & PowerPoint).
MMS Assistant Manager
Edison Properties LLC
01.2003 - 01.2013
- Managed daily operation of assigned facilities
- Generated monthly staff schedule
- Inputting weekly payroll for assigned employees
- Provided assistance for all customer service issues (Refunds, rent adjustment, voided transaction, complaints, etc.)
- Inputting and balanced the daily and monthly Bank Reconciliation
- Prepared paperwork for monthly auction and conducted monthly auctions
- Created monthly sales contests to motivate team members to achieve sales targets
- Ensured monthly sales targets for entire team
- Processed and filed daily reports
- Responsible for direct oversight of maintenance staff and storage associates
- Daily use of MicroBilt to run credit report checks for new customers
- Conducted monthly floor audits
- Performed daily inspections for facility and staff
- Daily use of Microsoft Office Suite (Excel, Word, Outlook & PowerPoint).
Education
Associate degree in Accounting -
University of Phoenix
01.2015
High School Equivalency Diploma -
University of the State of New York
01.2003
Business Studies -
Fyzabad Composite - Trinidad, West Indies
01.1991
Liberal Arts -
Siparia Junior Secondary - Trinidad, West Indies
01.1989
Skills
- 29 Years of experience and a proven record of providing customer service excellence
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook & PowerPoint)
- Hands on experience performing a variety of administrative functions to include data entry, tracking and monitoring goals
- Establish goals and expectations; drive for results
- Foster a collaborative team environment where all members are valued for their strengths
- 29 years of hands-on experience assisting and supporting upper management and leadership decisions
- Excellent verbal, written and communication skills
- Supports a work environment of inclusion and excellence, both customers driven and operationally
- Highly detail-oriented
Timeline
Train Operator
MTA New York City Transit
12.2023 - 03.2024
Airport Operations Crewmember/ Liaison
Jetblue Airways
02.2019 - 02.2024
Operations Zone Coordinator TDY
Jetblue Airways
04.2018 - 05.2018
Ground Operations Crewmember
Jetblue Airways
04.2017 - 01.2019
Temporary Assignment (Acting Administrative Assistant – B/Q Electric Operations)
Con Edison
07.2015 - 10.2015
Temporary Assignment (Acting Talent Advisor)
Con Edison
11.2014 - 07.2015
Customer Field Representative
Con Edison
07.2013 - 09.2016
MMS Assistant Manager
Edison Properties LLC
01.2003 - 01.2013
Associate degree in Accounting -
University of Phoenix
High School Equivalency Diploma -
University of the State of New York
Business Studies -
Fyzabad Composite - Trinidad, West Indies
Liberal Arts -
Siparia Junior Secondary - Trinidad, West Indies