Jillian Dedeus
Wimauma,FL
Summary
Dynamic and results-oriented Pharmacy Technician with a proven track record at CVS Pharmacy, excelling in customer service and medication dispensing. Demonstrated ability to enhance workflow efficiency and uphold patient confidentiality, complemented by strong problem-solving skills and team collaboration. Achieved significant improvements in service quality and insurance billing processes.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
11.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
CVS Pharmacy
01.2021 - 10.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Managed opening and closing duties for pharmacy.
Sales Associate
Old Navy
10.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Hair Salon Assistant
Spellbound Salon & Apothecary
02.2019 - 06.2021
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
Daycare Worker
Southside Day Care
06.2014 - 11.2016
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged good behaviors using positive reinforcement methods.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
Education
Diploma - Core Subjects
Island Trees High
Levittown, NY06.2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Drug safety
- Processing payments
- Resolving customer issues
- Customer service
Timeline
Pharmacy Technician
CVS Pharmacy
11.2024 - Current
Sales Associate
Old Navy
10.2021 - 12.2021
Pharmacy Technician
CVS Pharmacy
01.2021 - 10.2024
Hair Salon Assistant
Spellbound Salon & Apothecary
02.2019 - 06.2021
Daycare Worker
Southside Day Care
06.2014 - 11.2016
Diploma - Core Subjects
Island Trees High