Summary
Overview
Work History
Education
Skills
Timeline
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Jillian DelGallo

Weymouth,MA

Summary

Proven track record in enhancing customer satisfaction and loyalty at Abercrombie & Fitch through exceptional customer service and precise cash handling. Skilled in managing high-volume dining and maintaining cleanliness standards, demonstrating a strong work ethic and memory retention. Achieved significant improvements in guest engagement and operational efficiency. Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience

Work History

Server

The Venetian
05.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Key Holder

Abercrombie & Fitch
09.2021 - 05.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Education

High School Diploma -

Weymouth High School
Weymouth, MA

Bachelors in Criminal Justice - Criminal Justice

Quincy College
Quincy, MA
05.2027

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Memory retention
  • High-volume dining
  • Training and mentoring
  • Cash Handling Accuracy
  • Customer Service

Timeline

Server

The Venetian
05.2023 - 07.2024

Key Holder

Abercrombie & Fitch
09.2021 - 05.2023

High School Diploma -

Weymouth High School

Bachelors in Criminal Justice - Criminal Justice

Quincy College

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Jillian DelGallo