Jillian Delves
Plainfield,IL
Summary
Creative Business Owner with exceptional background spent in Sales and Management. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
20
20
years of professional experience
Work History
Owner/Operator
All Mobility LLC
03.2019 - Current
- Generated revenues yearly and effectively capitalized on industry growth.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Server Shift Leader
Cellar Door Wine Shop & Bistro
08.2019 - Current
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Manager
The Wheelchair Shop, Inc
05.2011 - 01.2019
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Auditor
Canadian Pacific Railroad
09.2004 - 01.2011
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Executed audit phases and entered data into accounting software for analysis.
- Trained new employees on accounting principles and company procedures.
- Interviewed auditees to gather data needed to conduct audits.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
Assistant Branch Manager
Washington Mutual Bank
09.2003 - 01.2008
- Developed sales strategy to meet established sales objectives.
- Generated financial and operational reports to assist management with business strategy.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Implemented process improvements to increase productivity.
Education
No Degree - Business Economics
Morton College
Cicero, IL08.2004
High School Diploma -
Morton High School
Berwyn, IL06.2001
Licenses & Certifications
Skills
- Sales Leadership
- Marketing and Advertising
- Business Development
- Staff Management
- Coaching and Mentoring
- Client Service
- Customer Relations
- Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Server Shift Leader
Cellar Door Wine Shop & Bistro
08.2019 - Current
Owner/Operator
All Mobility LLC
03.2019 - Current
Manager
The Wheelchair Shop, Inc
05.2011 - 01.2019
Auditor
Canadian Pacific Railroad
09.2004 - 01.2011
Assistant Branch Manager
Washington Mutual Bank
09.2003 - 01.2008
No Degree - Business Economics
Morton College
High School Diploma -
Morton High School
Licenses & Certifications
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