Assistant Department Manager/Interim Dept. Manager
Nordstrom
Portland, OR
2014 - 2020
- Over 18 years of strong leadership experience in driving sales, growth and results.
- Leader of a 24 person team, holding a $5 million portion of an 80 person, $20 million department running a minimum 2% increase annually and #1 in the region.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Able to lead, inspire and motivate a large sales team and establish a clear sales vision-grooming top talent for competitive advantage.
- Knowledge of brand products and the attributes that drive consumer purchasing behavior.
- Successful event planning and execution with consistent growth.
- In the moment troubleshooting, problem solving and decision making.
- Delegating responsibilities, following up and holding my team accountable.
- Leading my team in providing outstanding customer service always.
- Ability to build and leverage strong partnerships with vendors.
- Hiring, onboarding and training of new team members with minimal turn over, as well as coaching out team members who were not performing.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
