Jillian Dole
New York,NY
Summary
Recent graduate with excellent research, technical and problem-solving skills with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Content Creator
Self-employed
New York, NY
02.2024 - Current
- Managed multiple projects while meeting tight deadlines.
- Researched topics related to the brand's industry to develop original content ideas.
- Planned, produced and edited video projects to maximize engagement.
- Curated content for my social media platforms.
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
Server/Bartender
Santorini Greek & Italian Bistro
Topsail Island, NC
09.2023 - 01.2024
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Shelter Aide Internship
Safe Haven Of Pender
Burgaw, NC
05.2023 - 07.2023
- Answered telephones, directed calls and took messages.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Delivered messages and ran errands.
- Evaluated and addressed individual client needs and concerns.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
Server/Bartender
5th Street Hardware Restaurant/Taproom
Greenville, NC
09.2022 - 03.2023
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated Toast POS system to process payments from customers.
Store Supervisor
Sloop Point Boat Storage
Hampstead, NC
05.2021 - 09.2022
- Answered customer questions and addressed complaints quickly and courteously to employers satisfaction.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Approved contracts and maintained inventories to guarantee availability of merchandise and services.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Hostess Trainer
Texas Roadhouse
Greenville, NC
12.2021 - 04.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bakery Clerk
Superior Bakery
Fayetteville, NC
06.2017 - 08.2020
- Provided excellent customer service to foster satisfaction and loyalty.
- Operated POS system to process bakery sales transactions.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Handled credit and debit card payment processing to complete purchasing experience.
- Completed timely and thorough shift change procedures.
Education
Bachelor of Science - University Studies
East Carolina University
Greenville, NC07.2023
Skills
- Friendly and Positive
- Team Building and Leadership
- Customer Service
- Flexible Work Schedule
- Computer Skills
- Planning & Organizing
- Patient Relations
- Leadership
Timeline
Content Creator
Self-employed
02.2024 - Current
Server/Bartender
Santorini Greek & Italian Bistro
09.2023 - 01.2024
Shelter Aide Internship
Safe Haven Of Pender
05.2023 - 07.2023
Server/Bartender
5th Street Hardware Restaurant/Taproom
09.2022 - 03.2023
Hostess Trainer
Texas Roadhouse
12.2021 - 04.2022
Store Supervisor
Sloop Point Boat Storage
05.2021 - 09.2022
Bakery Clerk
Superior Bakery
06.2017 - 08.2020
Bachelor of Science - University Studies
East Carolina University
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