Jillian Dorman
Angier,NC
Summary
Experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable and passionate about customers by exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in all establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. To seek position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
10
10
In ADA Customer Relations
3
3
Talent/Artist Relations
2
2
Security for large scale events
Work History
Bartender
Roosterwalk, Front Porch Fest
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Built relationships with vendors to manage orders and negotiate costs.
Talent Relations
Floydfest, Shakori GrassRoots
Pittsboro, NC
06.2022 - Current
- Leveraged data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for the organization as a whole.
- Increased diversity within the organization through targeted recruitment efforts and partnerships with diverse professional groups.
- Raised employee satisfaction levels by facilitating open lines of communication between staff and management regarding career development opportunities.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Kitchen Staff Member, Shakori Grassroots
Roosterwalk
05.2022 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Learned other teammates' work tasks to train as backup.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Mastered various cooking techniques, resulting in increased confidence and skill within the kitchen staff team.
- Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.
- Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
- Monitored food temperatures and quality throughout shifts.
Hospitality Specialist
Shakori
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively
- Answered and filled selected talents questions and concerns and requests.
- Continued to treat and appxo talant as they were my guest at home
Security Officer
Merlesfest,
05.2022 - Current
Education
Associates In Psychology And Sociology - Psychology
Central Piedmont Community College
Charlotte, NC06.2010
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible Alcohol Service
- Complex Problem-Solving
- Organizational ability
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Suggestive Selling
Timeline
Bartender
Roosterwalk, Front Porch Fest
05.2023 - Current
Talent Relations
Floydfest, Shakori GrassRoots
06.2022 - Current
Kitchen Staff Member, Shakori Grassroots
Roosterwalk
05.2022 - Current
Hospitality Specialist
Shakori
05.2022 - Current
Security Officer
Merlesfest,
05.2022 - Current
Associates In Psychology And Sociology - Psychology
Central Piedmont Community College
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