Jillian Drake
Orlando,FL
Summary
Motivated professional seeking a challenging position that provides opportunities for growth and allows me to add value to a team setting with a positive culture and dynamic. By applying my proven skills of helping others and professional time and organizational management, I strive to make each client and team member experience positive and educational.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Engagement Manager
Coalition For The Homeless of Central Florida
Orlando, FL
03.2024 - 06.2025
- Served as primary liaison for group volunteer events, managing communications, logistics, and on-site coordination.
- Directed the Meal Service Program, securing sponsorships and coordinating preparation and distribution of meals for up to 500 clients daily.
- Oversaw distribution of in-kind donations and organized large-scale engagement events for individuals and families in crisis.
- Managed annual drives and celebrations, including Back-to-School, Trunk-or-Treat, Thanksgiving, holiday gift programs, and Mother’s Day events, fostering strong community partnerships.
- Collaborated with corporate partners such as Walt Disney World and the Orlando Magic to deliver large-scale client support events.
- Administered volunteer management portal, ensuring accurate scheduling, compliance, and safety protocols.
Project Coordinator
Westgate Resorts Foundation / CFI
Orlando, FL
04.2022 - 03.2024
- Directed large-scale employee support initiatives, including Back-to-School and Holiday toy distribution events across 23 states, overseeing budgeting, procurement, logistics, and delivery.
- Relaunched and managed the CareForce Volunteer Program, coordinating nationwide volunteer opportunities and partnerships with nonprofit organizations.
- Designed and implemented the Westgate Foundation CyberGrants Volunteer platform to promote in-person and virtual opportunities, boosting engagement through recognition programs and competitions.
- Produced organization-wide volunteer impact reports and data visualizations for leadership.
- Coordinated 3,000+ volunteer positions annually for Westgate’s Military Weekend, providing free vacations and events for service members and their families.
Office Manager for Construction / Development Department
Westgate Resorts / CFI
Orlando, FL
11.2018 - 04.2022
- Coordinated comprehensive travel logistics, including commercial and private air arrangements, ground transportation, and accommodations, ensuring seamless transitions and adherence to demanding schedules.
- Supported VP of Development by managing calendars, scheduling meetings, and overseeing email communications.
- Supervised department staff across multiple resort locations (Orlando, Myrtle Beach, New York, Gatlinburg, and Las Vegas), delegating tasks and monitoring performance.
- Led onboarding for new hires, coordinating training, IT setup, and orientation to ensure seamless integration.
- Developed office communication protocols, streamlined administrative procedures, and managed inventory control.
- Organized monthly employee engagement and training events, handling venues, catering, rewards, and logistics.
- Oversaw daily office operations, including vendor coordination, shipments, and supply purchasing.
- Coordinated extensive executive and team travel through corporate travel management systems and arranged virtual meetings via conferencing platforms.
Executive Assistant to SVP of Development, Purchasing, and Corporate Operations
Westgate Resorts / CFI
Orlando, FL
10.2018 - 08.2019
- Managed extensive executive calendars across multiple time zones, coordinating meetings, conferences, and travel to ensure optimal productivity.
- Anticipated executive preferences and priorities, proactively managing workflow, communications, and task delegation to maximize efficiency.
- Screened and prioritized high-volume calls and correspondence, handling sensitive and confidential information with discretion.
- Coordinated complex domestic and international travel, including flights, accommodations, ground transportation, and detailed itineraries for seamless executive mobility.
- Prepared and organized reports, presentations, and supporting documents for board meetings, departmental reviews, and strategic initiatives.
- Served as primary liaison between the SVP and internal/external stakeholders, maintaining professional relationships and ensuring clear, timely communication.
- Streamlined administrative processes, implemented organizational systems, and supported cross-departmental projects to enhance operational efficiency.
Office Manager
Certified Building Inspectors
Maitland, FL
06.2017 - 09.2018
- Oversaw daily office operations including expense reporting, supply purchasing, document management, and vendor coordination.
- Maintained efficient administrative systems, including company contact databases, filing structures, and paperless shared drives.
- Scheduled and tracked inspections for clients and realtors; managed customer relations and resolved complaints professionally.
- Streamlined accounts receivable processes, reducing late payments and improving cash flow.
- Developed radon testing compliance program for assisted living facilities and schools.
- Coordinated Continuing Education programs for inspectors, securing certified trainers and managing course logistics.
- Facilitated employee engagement by organizing semi-annual staff meetings and performance reviews.
- Supported business development through property research, proposal preparation, and community outreach initiatives.
Education
Bachelor of Science - Hospitality Administration & Management
Florida State University
Tallahassee, FL01.2009
Skills
- Microsoft Office Suite
- Adobe Acrobat
- Google Workspace
- Cloud storage solutions
- Event coordination
- Project management
- Office administration and executive support
- Customer relationship management
- Stakeholder engagement
Certification
- Certificate in Strategic Leadership & Program Management Edyth Bush Institute for Philanthropy & Nonprofit Leadership Rollins College
- CPR Certified
Timeline
Community Engagement Manager
Coalition For The Homeless of Central Florida
03.2024 - 06.2025
Project Coordinator
Westgate Resorts Foundation / CFI
04.2022 - 03.2024
Office Manager for Construction / Development Department
Westgate Resorts / CFI
11.2018 - 04.2022
Executive Assistant to SVP of Development, Purchasing, and Corporate Operations
Westgate Resorts / CFI
10.2018 - 08.2019
Office Manager
Certified Building Inspectors
06.2017 - 09.2018
Bachelor of Science - Hospitality Administration & Management
Florida State University
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